Sarah Lindemann
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Known for optimizing performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of goals.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
The Cannabist Company
05.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Senior Sales Lead
The Cannabist Company
02.2023 - 05.2024
- Trained sales team members on best practices, product knowledge, and relationship-building techniques to improve overall team success rate.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
Sales Associate
The Cannabist Company
09.2020 - 02.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
Catering Coordinator
Panera Bread
03.2020 - 09.2020
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
Patient Consultant
Trulieve
10.2018 - 03.2020
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
Delivery Operations Coordinator/Associate Trainer
Panera Bread
05.2015 - 10.2018
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Enhanced delivery efficiency by optimizing dispatch routes and schedules.
- Assisted in the resolution of delivery issues to maintain customer satisfaction levels.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Team Member
Target
08.2014 - 05.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Cashier
Wendy's Restaurant
06.2013 - 08.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Sarasota High School
Sarasota, FL06-2014
Skills
- Problem-solving
- Customer experience
- Customer service and engagement
- Time management
- Attention to detail
- POS systems
- Hiring and training
- Sales expertise
- Relationship building and management
- Issue resolution
- Staff scheduling
- Operations
Timeline
Assistant Store Manager
The Cannabist Company
05.2024 - Current
Senior Sales Lead
The Cannabist Company
02.2023 - 05.2024
Sales Associate
The Cannabist Company
09.2020 - 02.2021
Catering Coordinator
Panera Bread
03.2020 - 09.2020
Patient Consultant
Trulieve
10.2018 - 03.2020
Delivery Operations Coordinator/Associate Trainer
Panera Bread
05.2015 - 10.2018
Team Member
Target
08.2014 - 05.2015
Cashier
Wendy's Restaurant
06.2013 - 08.2014
High School Diploma -
Sarasota High School
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