Sarah Ling
Tooele,UT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Manager of Operations
My Storage Group LLC
03.2021 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Owner
Picsit Studios LLC
01.2006 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Teacher Coordinator
Bonneville Academy
01.2017 - 03.2021
- Enhanced student comprehension by utilizing diverse teaching methods and instructional materials.
- Boosted students'' critical thinking skills through engaging activities and collaborative projects.
- Reduced classroom disruptions by implementing consistent behavior management strategies and maintaining a positive learning environment.
- Improved student writing skills by providing clear feedback and guidance on assignments, resulting in higher assessment scores.
- Evaluated student progress regularly through formative assessments, adjusting instruction as needed to maximize learning outcomes.
- Participated in professional development opportunities to stay current on best practices in education, enhancing the quality of instruction provided to students.
- Developed comprehensive lesson plans aligned with state standards, ensuring thorough coverage of required content while incorporating engaging activities for enhanced learning experiences.
- Served as an advisor for extracurricular clubs or organizations, enriching the overall educational experience for participating students outside the classroom setting.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Attended and participated in extracurricular activities such as social activities, sporting activities, clubs and student organizations.
- Participated in workshops, seminars, education programs and other activities promoting professional growth and development.
- Accurately and completely recorded student progress and development in compliance with school policies and standards.
- Recognized educational program improvement requirements and supported faculty leaders in developing solutions.
- Implemented student assessment and evaluation processes, aiding program success.
- Conducted conferences with parents and students to review progress, adjust academic plans, and renew enrollments.
- Established and updated objectives and tools for overall program and each department to enhance operations.
Education
High School Diploma -
TATC
Tooele, UTSophia Learning
OnlineLiberal Arts And General Studies
Southern New Hampshire University
OnlineSkills
- Process Improvement
- Time Management
- Risk Management
- Problem Solving
- Strategic Planning
- Data Analysis
- Policy Development
- Team Leadership
- Customer Service
- Financial Reporting
- Inventory Control
- Decision Making
- Performance Measurement
- Quality Assurance
- Adaptability
- Change Management
- Cross-functional Coordination
Accomplishments
Five Star reviews for all companies I manage: MyStorageErda, Uhaul, Picsit, and Etsy
Affiliations
- Elite Athlete in Powerlifting
- Dogs, Jeeps, Kids :)
- Camping and Jeeping
Languages
Spanish
Limited Working
Timeline
Manager of Operations
My Storage Group LLC
03.2021 - Current
Teacher Coordinator
Bonneville Academy
01.2017 - 03.2021
Owner
Picsit Studios LLC
01.2006 - Current
High School Diploma -
TATC
Sophia Learning
Liberal Arts And General Studies
Southern New Hampshire University
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