Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sarah Lingg

Truckee,CA

Summary

Dynamic leader with a proven track record at Drink Coffee Do Stuff, enhancing production efficiency and fostering a culture of continuous improvement. Skilled in quality assurance and inventory management, I excel in streamlining processes and promoting product quality. My approach boosts team performance and achieves high levels of customer satisfaction, with a keen eye on health and safety compliance.

Overview

6
6
years of professional experience

Work History

Coffee Roastery Production Manager

Drink Coffee Do Stuff
06.2023 - Current
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed internal operational standards and productivity targets.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Estimated labor requirements to support anticipated workload.
  • Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Implemented quality control system to review products against technical specifications and corporate standards.

Coffee Roastery Production Lead

Drink Coffee Do Stuff
10.2021 - 06.2023
  • Assisted in training new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
  • Helped manage a small team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
  • Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules.
  • Trained workers in proper operation, calibration, and maintenance of production line equipment.
  • Facilitated open communication channels between team members, fostering a positive work environment conducive to high performance levels.
  • Monitored equipment performance, coordinating regular maintenance checks and repairs to minimize unplanned downtime events.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Maintained organized work area by cleaning and removing hazards.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Collaborated with other departments to optimize production workflows.

Barista

Drink Coffee Do Stuff
04.2021 - 10.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Took quality of product being put out seriously and personally.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Wine-bar Tender; Grocery Liquor Dept.

Raley's ONE Market
05.2020 - 04.2021
  • Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
  • Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
  • Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
  • Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
  • Cultivated deep understanding of client industries to tailor proposals more effectively.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Maintained organized work area by cleaning and removing hazards.

Gift Shop Cashier/Lead

Hyatt
08.2018 - 01.2020
  • Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
  • Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Handled escalated customer complaints professionally, resolving issues efficiently while preserving brand reputation and customer loyalty.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies or loss due to theft or error.
  • Assisted in visual merchandising tasks such as window displays or floor layouts that showcased featured products effectively increasing sales conversion rates.
  • Increased sales revenue with proactive upselling techniques and thorough product knowledge.
  • Managed inventory effectively, ensuring timely restocking of products for a well-maintained store appearance.
  • Checked incoming orders and organized new stock.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.

Education

Bachelor of Arts - Psychology

Sierra Nevada University
Incline Village, NV
06-2020

Skills

  • Continuous improvements
  • Dedication to product quality
  • Health and safety compliance
  • Quality assurance training
  • Manufacturing management
  • Assembly and production
  • Cause and effect analysis
  • Supply management expertise
  • Quality assurance standards
  • Inventory management specialist
  • Strong market sense

Accomplishments

  • Trained and supervised several production staff a multi-year time period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased overall productivity and quality by 150% by implementing training programs designed to increase performance levels and efficiency.
  • Proficiently supervised several production lines, oversaw materials inspection, scheduled production and conducted weekly physical inventories.

Timeline

Coffee Roastery Production Manager

Drink Coffee Do Stuff
06.2023 - Current

Coffee Roastery Production Lead

Drink Coffee Do Stuff
10.2021 - 06.2023

Barista

Drink Coffee Do Stuff
04.2021 - 10.2021

Wine-bar Tender; Grocery Liquor Dept.

Raley's ONE Market
05.2020 - 04.2021

Gift Shop Cashier/Lead

Hyatt
08.2018 - 01.2020

Bachelor of Arts - Psychology

Sierra Nevada University

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