Sarah Lingg
Truckee,CA
Summary
Dynamic leader with a proven track record at Drink Coffee Do Stuff, enhancing production efficiency and fostering a culture of continuous improvement. Skilled in quality assurance and inventory management, I excel in streamlining processes and promoting product quality. My approach boosts team performance and achieves high levels of customer satisfaction, with a keen eye on health and safety compliance.
Overview
6
6
years of professional experience
Work History
Coffee Roastery Production Manager
Drink Coffee Do Stuff
Truckee, CA
06.2023 - Current
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Delivered direct feedback to senior management regarding project visibility and status.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Estimated labor requirements to support anticipated workload.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Implemented quality control system to review products against technical specifications and corporate standards.
Coffee Roastery Production Lead
Drink Coffee Do Stuff
Truckee, CA
10.2021 - 06.2023
- Assisted in training new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Helped manage a small team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Maintained accurate inventory records, placing orders for raw materials and supplies as needed to avoid stock shortages or delays in production schedules.
- Trained workers in proper operation, calibration, and maintenance of production line equipment.
- Facilitated open communication channels between team members, fostering a positive work environment conducive to high performance levels.
- Monitored equipment performance, coordinating regular maintenance checks and repairs to minimize unplanned downtime events.
- Assembled products according to changing daily work orders and specific customer needs.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Maintained organized work area by cleaning and removing hazards.
- Prepared reports and technical documentation of day-to-day production processes.
- Collaborated with other departments to optimize production workflows.
Barista
Drink Coffee Do Stuff
Truckee CA & Incline Village, NV
04.2021 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Took quality of product being put out seriously and personally.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Wine-bar Tender; Grocery Liquor Dept.
Raley's ONE Market
Truckee, CA
05.2020 - 04.2021
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Cultivated deep understanding of client industries to tailor proposals more effectively.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained organized work area by cleaning and removing hazards.
Gift Shop Cashier/Lead
Hyatt
Incline Village, NV
08.2018 - 01.2020
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
- Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Handled escalated customer complaints professionally, resolving issues efficiently while preserving brand reputation and customer loyalty.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies or loss due to theft or error.
- Assisted in visual merchandising tasks such as window displays or floor layouts that showcased featured products effectively increasing sales conversion rates.
- Increased sales revenue with proactive upselling techniques and thorough product knowledge.
- Managed inventory effectively, ensuring timely restocking of products for a well-maintained store appearance.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Organized shelves to remove slow moving items and add new merchandise.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
Education
Bachelor of Arts - Psychology
Sierra Nevada University
Incline Village, NV06-2020
Skills
- Continuous improvements
- Dedication to product quality
- Health and safety compliance
- Quality assurance training
- Manufacturing management
- Assembly and production
- Cause and effect analysis
- Supply management expertise
- Quality assurance standards
- Inventory management specialist
- Strong market sense
Accomplishments
- Trained and supervised several production staff a multi-year time period.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased overall productivity and quality by 150% by implementing training programs designed to increase performance levels and efficiency.
- Proficiently supervised several production lines, oversaw materials inspection, scheduled production and conducted weekly physical inventories.
Timeline
Coffee Roastery Production Manager
Drink Coffee Do Stuff
06.2023 - Current
Coffee Roastery Production Lead
Drink Coffee Do Stuff
10.2021 - 06.2023
Barista
Drink Coffee Do Stuff
04.2021 - 10.2021
Wine-bar Tender; Grocery Liquor Dept.
Raley's ONE Market
05.2020 - 04.2021
Gift Shop Cashier/Lead
Hyatt
08.2018 - 01.2020
Bachelor of Arts - Psychology
Sierra Nevada University