Sarah Livengood
Portland,OR
Summary
Experienced in higher education disability services with a strong background in the interactive process, accommodations, and institutional knowledge gained from my time at Portland State University. Skilled in applying the Americans with Disabilities Amendments Act (ADAAA), Section 504, FHA, WCAG 2.2, FERPA, and institutional policies to assess eligibility and ensure compliance with accessibility standards. Recognized for fostering collaboration, overseeing classroom assistant teams, and providing tailored support for students in academic, housing, field placement, and study abroad settings. Dedication to promoting equity, enforcing the ADAAA, and adapting to diverse needs across faculty, staff, and student populations.
Overview
24
24
years of professional experience
Work History
Senior Access Counselor & Consultant
Portland State University
03.2024 - Current
- Company Overview: Disability Resource Center
- Apply knowledge of ADAAA (2008), Section 504 of the Rehabilitation Act, FHA, WCAG 2.2, FERPA, and PSU policies to assess and determine eligibility for ADA services for students with disabilities
- Facilitate the interactive process with disabled students to assess eligibility for ADA services and ensure compliance with accessibility standards
- Oversee classroom assistant student workers including hiring, training, and scheduling student staff who work to ensure access to class content
- Focus/specialization in ed-Abroad accommodations, field placement accommodations, and facilitating flexible participation and course delivery accommodations
- Engagement in a faculty-facing interactive process to assist the Director in evaluating fundamental alteration concerns in order to maintain the integrity of impacted academic courses and programs
- Anticipates, accepts, and respects differences; adapts to the diverse styles and needs of colleagues, faculty, and students and advocates for services that facilitate equity for diverse students
- Applies knowledge, skills, and creativity to ensure that accommodations are appropriately approved or denied and that approved accommodations are implemented by on-campus partners
- Connect students in crisis with appropriate school and community resources
Mental Health Counseling Intern
Wolf Pack Consulting & Therapeutic Services, LLC
06.2020 - 03.2022
- Company Overview: Community Counseling
- Develop comprehensive treatment plans and progress notes that are focused on diagnosis and holistic treatment of problems for a caseload of 20 clients
- Conduct weekly individual and family counseling sessions with children, adolescents, and adults
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Office Coordinator
Portland State University
08.2016 - 03.2022
- Company Overview: Disability Resource Center
- Assist students with department registration, appointment scheduling, accommodation requests, and referral of PSU and community resources
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Co-management with Director and monthly reconciliation of a $35K Supplies and Services budget, $500K Accommodations budget, and purchasing card activity for the department
Alternative Formats Technician
Portland State University
09.2015 - 08.2016
- Company Overview: Disability Resource Center
- Enforced the Americans with Disabilities Act (ADA) through legal ethics when developing, evaluating, implementing, reviewing, and revising alternative media formats for students with visual impairments
Classroom Assistant
Portland State University
08.2015 - 03.2016
- Company Overview: Disability Resource Center
- Direct assistance of blind and visually impaired students in a classroom setting to include providing verbal information regarding visual materials presented in class, manipulating objects at the direction of the student, and recording information provided by the student during group or in-class projects
Adolescent Counselor
Northwest Behavioral Healthcare Services
08.2015 - 01.2016
- Company Overview: Substance Abuse and Behavioral Treatment Facility
- Assisted adolescents in developing effective coping strategies for managing stressors related to school, family dynamics, peer relationships, and self-esteem issues.
- Provided crisis intervention services as needed, de-escalating challenging situations and connecting clients with appropriate resources.
Lead Trivia Host
Defying Gravity (Last Call Trivia)
09.2014 - Current
- Company Overview: Entertainment
- Provide training, technical support, and equipment/supply fulfillment for 40 Portland area hosts
- Hosting of 500+ live shows, explaining and enforcing game rules, advertising on social media, scores reporting, and weekly deposits of fees
Bookkeeper
New Seasons Market
10.2006 - 09.2014
- Company Overview: Grocery Store Office
- Maintained and processed invoices, deposits, and money logs.
- Bi-weekly payroll for up to 200 employees including accuracy checks for hours worked, processing sick, vacation, and FMLA requests, and data reporting using Kronos timekeeping software
Price Changer
Fred Meyer
01.2002 - 12.2002
- Company Overview: Grocery Store
- Managed multiple projects simultaneously, ensuring timely completion of all hanger-related tasks.
Customer Service/Counter
Pizzicato
01.2001 - 12.2002
- Company Overview: Restaurant
- Warmly welcomed customers upon approaching counter and placing orders.
Product Quality Assurance Intern
Intel Corporation
07.2000 - 03.2001
- Company Overview: Technology
- Developed and executed software and hardware quality assurance and test plans to ensure product functionality and performance
- Troubleshot software and hardware issues, analyzed defects, and collaborated with developers and QA engineers to implement solutions and improve product quality
Education
Masters of Counseling - Clinical Mental Health Counseling
Oregon State University
Eugene, OR12-2023
Bachelor of Science - Psychology
Portland State University
Portland, OR06.2016
Skills
- Web Development, Drupal, HTML Semantics
- Alt Text descriptions
- Post-production of captions
- Adaptive Technology (Glean, Smartpen, Kurzweil)
- Job Access with Speech (JAWS) Basic Training
- Digital Accessibility Basics (PSU OIT Training, 2024)
- Database Management - Accessible Information Management (AIM)
- Windows, MacOS, Linux/UNIX, iOS
- Microsoft Office Suite, Google Suite
Professional Development
Board Member, Oregon Association for Higher Education and Disability (ORAHEAD), 2018 – Present
- Serve as Treasurer to the Board of Directors. Establish banking accounts, pay liabilities, provide BOD updates, maintain all receipts and payment records, attend all regularly scheduled BOD meetings. Collaborate with board members on content and logistical development for bi-annual member conferences designed for higher education disability professionals in Oregon.
Conferences
- Attendee, AHEAD Equity and Excellence Conference, 2023 – Focus on Denial Process, Writing Accommodations, Coaching Strategies
- Attendee, AHEAD Equity and Excellence Conference, 2024 – Focus on Field Placement, Campus Partner and Stakeholder Collaboration, Adaptive Technology
- Attendee, AHEAD Academy for New(er) Disability Resource Professionals, 2019 – Focus on Disability Identity and Community on Campus and its Impact on Student Success
- Attendee, ORAHEAD Regional Conference, 2019-2022, 2024
Additional Training & Development
- Oregon Attorney General’s Sexual Assault Task Force, Training in Progress – Sexual Assault and Domestic Violence Confidential Advocate
Timeline
Senior Access Counselor & Consultant
Portland State University
03.2024 - Current
Mental Health Counseling Intern
Wolf Pack Consulting & Therapeutic Services, LLC
06.2020 - 03.2022
Office Coordinator
Portland State University
08.2016 - 03.2022
Alternative Formats Technician
Portland State University
09.2015 - 08.2016
Classroom Assistant
Portland State University
08.2015 - 03.2016
Adolescent Counselor
Northwest Behavioral Healthcare Services
08.2015 - 01.2016
Lead Trivia Host
Defying Gravity (Last Call Trivia)
09.2014 - Current
Bookkeeper
New Seasons Market
10.2006 - 09.2014
Price Changer
Fred Meyer
01.2002 - 12.2002
Customer Service/Counter
Pizzicato
01.2001 - 12.2002
Product Quality Assurance Intern
Intel Corporation
07.2000 - 03.2001
Bachelor of Science - Psychology
Portland State University
Masters of Counseling - Clinical Mental Health Counseling
Oregon State University
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