Sarah Lloyd-Bisley
Castle Rock,CO
Summary
To obtain a position that is challenging and career oriented - a position that will allow me to utilize my skills and abilities to set goals and strive to achieve them. I have the ability to handle stressful situations with ease; I'm very comfortable with change and can take on multiple tasks and complete them in an efficient manner. I have been trained on policies and operating procedures that meet work place standards. I'm a team player, people oriented, very dependable, and capable of leading a team to success.
Overview
23
23
years of professional experience
Work History
Business Owner
B&S Remodel & Color
Castle Rock, CO
01.2023 - Current
- Set pricing structures according to market analytics and emerging trends.
- Conferred with customers to understand needs and finalize purchase orders.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Determined pricing for products or services based on costs and competition.
- Negotiated contracts with vendors for supplies and services.
Customer Account Representative
Pacific Pulmonary Services
Centennial, CO
02.2015 - 07.2019
- Maintained sales and operations while performing a high capacity of administrative duties and functions on a daily basis
- My duties are as follows; provide customer service, referral services, and/or acquire authoritative program-specific information relating to assigned specialized or technical clerical support services, report finding/research, data collection/sort/filing
- Responsible for receiving, qualifying, and processing all patient orders in conformance with company standards in a timely, efficient manner while utilizing extreme confidentiality and professionalism
- I build professional relationships with physicians, their offices, and other referral sources
- I also educate patients on products and services that will best meet their needs and process any other requests that they may have, as well as train new employees on our best practices, policies, and procedures
- Meet financial performance for profitability and operating income by executing strategies that align with the company’s short-term and long term objectives
- Assist with training/performance coaching/appraisals and the selection, development, training, engagement and retention of team members
- Review and refine routing for technicians to identify opportunities for efficiency and productivity
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
Customer Service Representive
Lincare
Sheridan, CO
01.2014 - 01.2015
- Complete all DME orders from intake to billing
- Ability to properly address patient needs, concerns and conflict
- Responsible for maintaining high call volume and work load simultaneously
- Maintains an average workload of 20 patient files on a daily basis
- Proficient with Medicare and Private pay insurance guidelines.
Customer Sales Associate
Nike
Castle Rock, CO
01.2013 - 01.2014
- Maintained customer service operations, administrative, and cash handling duties daily
- I would prepare deposits and performing basic accounting, Provide Customer Service in person and on the telephone, preparing stock inventory paperwork, organizing and cleaning
- Analyzing stock inventory/audit issues and identifying alternative solutions as well as review and refine routing for co-workers to identify opportunities for efficiency and productivity
- Mastered knowledge for all Nike apparel and products
- Promoted to supervise both opening and closing store duties
- Trained and educated new employees.
Presentation Team Lead
Target
Castle Rock, CO
01.2001 - 01.2011
- Leading and overseeing multiple individuals while providing administrative duties, and customer service
- Implement and execute tactical plans for special projects
- Held accountable for yearly, monthly and weekly goals
- Team lead on floor sets, signage and displays
- Effectively managed a team of 7-20 employees daily
- Excelled at multi-tasking while maintaining excellent guest service
- Mastered communication with multiple levels of upper and lower management as well as, all store employees.
Education
Waverly High School
Doane University
Crete, NESkills
- Ability to lead and motivate within a team
- Strong Interpersonal skills
- Customer Service
- Dispatching
- Brightree, Apacheta
- Accounting/Auditing/Cash Handling
- Computer Knowledge: Microsoft, Outlook, PeopleSoft, Excel, 10-key, Typing, PowerPoint
- Office Knowledge: Fax, Scan, Multi-line phone system, Copy Machine, Calculator
- Project Management
- Staff Management
- Business Planning
- Employee Training
References
Upon request
Timeline
Business Owner
B&S Remodel & Color
01.2023 - Current
Customer Account Representative
Pacific Pulmonary Services
02.2015 - 07.2019
Customer Service Representive
Lincare
01.2014 - 01.2015
Customer Sales Associate
Nike
01.2013 - 01.2014
Presentation Team Lead
Target
01.2001 - 01.2011
Waverly High School
Doane University
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