Sarah Loftin
New Waverly,TX
Summary
High energy guest service representative with 16 years of experience in the industry. Focused on promoting customer satisfaction through outstanding and accommodating customer service. Strong ability to calmly and effectively accommodate customers with problems or complaints, while maintaining a friendly and positive attitude. Exceptional people skills with down to earth and outgoing personality.
Overview
18
18
years of professional experience
Work History
Front Desk Manager
Hampton Inn & Suites By Hilton
08.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest complaints by addressing issues with rooms promptly.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Paid Hotel Bills.
Front Desk Receptionist
TownePlace Suites Marriot Hotel
05.2021 - 07.2024
- Check in / Out
Assistant Manager
Baymont Inn & Suites
02.2019 - 05.2021
- Welcomes guests and answers any questions they may have
- Checks guests in and out
- Informs guests of the services and accommodation rates in the hotel and makes reservations for guests according to their needs
- Builds a good relationship with guests to make them feel comfortable and address any complaints they may have in a friendly and positive manner.
Days Inn & Suites
01.2019 - 01.2019
- Checked guest in and out while managing other tasks
Motel 6
01.2011 - 01.2018
- Checked guest in and out while managing other task
- Ran audit
- Received MOD certification in 2017, which allowed me to run payroll
- Oversaw day force, making sure all employees stayed in budget.
- Maintained upkeep of competitive pricing with local hotels in the area
LaQuinta Inn & Suites
01.2010 - 01.2011
- Checked guest in and out while managing other task
- Ran audit
- Prepared breakfast
Holiday Inn & Suites
01.2008 - 01.2010
- Checked guest in and out while managing other task
- Ran audit
- Prepared breakfast
Education
High school diploma -
Skills
- Teamwork
- Multi-tasking
- Attention to Detail
- Dependable & Flexible
- Time Management
- Industry Awareness
- Front Desk
- Guest Services
- Assistant Manager Experience
- Night audit
- Hotel management
- Hospitality management
- Hospitality
- Guest relations
- English
Timeline
Front Desk Manager
Hampton Inn & Suites By Hilton
08.2024 - Current
Front Desk Receptionist
TownePlace Suites Marriot Hotel
05.2021 - 07.2024
Assistant Manager
Baymont Inn & Suites
02.2019 - 05.2021
Days Inn & Suites
01.2019 - 01.2019
Motel 6
01.2011 - 01.2018
LaQuinta Inn & Suites
01.2010 - 01.2011
Holiday Inn & Suites
01.2008 - 01.2010
High school diploma -
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