Sarah Long
McDonough,GA
Summary
High-energy Store Manager bringing extensive experience from combined 15+ years in retail, business banking, and leasing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Bath and Body Works
08.2020 - 09.2023
- Achieved Top 10% in sales in the company as sales excellence summit winner
- Participated in a district influencer initiative to help other leaders grow in their business.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Executive Team Lead (Specialty Sales/Service and Engagement)
Target
04.2019 - 08.2020
- Enhanced team productivity by implementing efficient project management strategies and clear communication channels.
- Managed a cross-functional team of professionals, ensuring timely completion of projects and optimal resource allocation.
- Implemented innovative solutions to complex problems, demonstrating adaptability and creative thinking skills.
- Directed successful product launches, coordinating efforts across multiple departments for seamless execution.
- Enhanced communication between departments to facilitate seamless service delivery, improving internal workflow and client satisfaction levels.
Branch Manager
Comerica Bank
09.2018 - 03.2019
- Increased portfolio by 3% in 5 months through outside business development activities in the community and banker development
- Developed branch specific practices and procedures for compliance and risk management
- Improved customer satisfaction ratings to 98/100 by enhancing service quality and resolving client issues promptly.
- Successfully led new company technology and service initiatives as pilot branch; educated customers and employees on new technological services.
- Managed regular meetings with all clients as needed and satisfied their business needs through clever problem solving
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth. Sourced new prospects, initiated client financial reviews, collaborated with partners, and established solid center of influences.
- Increased portfolio by 5% in 2 months. Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Leasing Consultant
Equity Residential
04.2017 - 11.2017
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Collected and kept careful records of rental payments
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Store Manager
Nike
11.2014 - 04.2017
- Exceeded sales goals by 20% each year as Store Manager
- Promoted from Department Manager to Assistant Store Manager to Store Manager as a result of my effective leadership abilities
- Achieved customer satisfaction award all 3 years
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Lead training camps for new employees throughout the West region
- Lead a team of 130 employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Wet Seal
07.2008 - 11.2014
- Promoted through all role from Sales associate to store manager as a result of excellent overall performance
- Exceeded annual sales by 18% while Store Manager
- Built customer loyalty through exceptional customer service techniques and engaging in-store experiences; recognized for most loyalty member cards sold
- Optimized business operations through analyzing trends in sales and productivity and creating a personalized strategy; Reduced shrink by 40%
- Developed customer focused culture in store through leadership, collaboration, and training technique.
Teller
Bank of America
10.2012 - 03.2014
- Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, cashing checks, balancing $50,000+ cash drawers, handling night deposits, correcting discrepancies
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services. Received employee recognition for most quality referrals and highest customer satisfaction scores.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
Education
Associates of Applied Science in Business Information Technology - Accounting
South Seattle Community College
Seattle, WA06.2013
Skills
- Customer Service Management
- Risk Management
- Budget Administration
- Communication
- Data Processing
- Organization
- Portfolio Management
- MS Office
Accomplishments
Sales Excellence Summit Award (Top 10% in sales growth in company)
Customer Champion Award (Top customer satisfaction scores and growth)
Certification
Willing and able to attain Property and Casualty License.
Timeline
Store Manager
Bath and Body Works
08.2020 - 09.2023
Executive Team Lead (Specialty Sales/Service and Engagement)
Target
04.2019 - 08.2020
Branch Manager
Comerica Bank
09.2018 - 03.2019
Leasing Consultant
Equity Residential
04.2017 - 11.2017
Store Manager
Nike
11.2014 - 04.2017
Teller
Bank of America
10.2012 - 03.2014
Store Manager
Wet Seal
07.2008 - 11.2014
Associates of Applied Science in Business Information Technology - Accounting
South Seattle Community College
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