Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Long

Grottoes,VA

Summary

Proven leader at AdaptHealth with a knack for mentoring and streamlining operations, leveraging strong analytical skills and Microsoft Office proficiency. Excelled in enhancing team performance and reducing insurance denial rates through effective training and process improvements. Demonstrates adaptability and a continuous improvement mindset, achieving significant project milestones with a focus on results. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

17
17
years of professional experience

Work History

RCM Specialist, Lead CPB

AdaptHealth
09.2013 - Current
  • Mentored, guided, and provided oversight in assisting 13 offshore and 1 domestic team members.
  • Applying subject expertise in evaluating business operations and processes.
  • Identifying areas where technical solutions would improve business performance.
  • Consulting across teams, providing mentorship, and contributing specialized knowledge.
  • Demonstrated various techniques and documentation to streamline the production process.
  • Identify team members' strengths and opportunities and report findings to supervisors.
  • Assume responsibility for resolving team member escalations.
  • As a Subject Matter Expert, assist with training new employees and help with any problems that may encountered.
  • Collaborated with team to achieve project goals are completed on time.
  • Training and development of team members to ensure policy and protocol are being followed.
  • Communicate with other departments, front-end staff, and Branch Managers regarding billing issues and trends to work toward an account resolution and decrease insurance denial percentages.
  • Handle Medicare payer disputes, and take escalated phone calls and emails that cannot be resolved by team members.
  • Identify trends and root causes related to inaccurate insurance billing, and report to my supervisor while resolving account errors.
  • Assists in conducting team meetings to educate on insurance guidelines, claim denials, and re-training efforts on accounts incorrectly worked.
  • Develops and enhances process and Medicare work job aids and standard operating procedures.
  • Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve accounts.
  • Maintain patient confidentiality and function within the guidelines of HIPAA.
  • Complete assigned compliance training and other educational programs as required.
  • Followed all company policies and procedures to deliver quality work.

Office Manager

Mark Cloth Orthodontics
05.2011 - 08.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

School Bus Driver

Augusta County Public Schools
09.2007 - 07.2011
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for 72 students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.

Education

Certified Professional Biller - Medical Insurance Billing

AAPC
Dallas, TX
04.2022

High School Diploma -

Port Jervis Senior High School
Port Jervis, NY
07.1983

Skills

  • Strong analytical and problem-solving skills with attention to detail
  • Proficient computer skills and knowledge of Microsoft Office
  • Ability to prioritize and manage multiple projects
  • Solid ability to learn new technologies and possess the technical aptitude required to understand the flow of data through systems as well as system interaction
  • Extensive knowledge of products offered and the necessary paperwork to ensure clean billing
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Adaptability and Flexibility
  • Continuous Improvement
  • Root Cause Analysis
  • Problem-Solving

Timeline

RCM Specialist, Lead CPB

AdaptHealth
09.2013 - Current

Office Manager

Mark Cloth Orthodontics
05.2011 - 08.2013

School Bus Driver

Augusta County Public Schools
09.2007 - 07.2011

Certified Professional Biller - Medical Insurance Billing

AAPC

High School Diploma -

Port Jervis Senior High School

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Sarah Long