Sarah Looney

• Maintained the executive's appointment schedule by planning and scheduling meetings, conferences, and travel, preventing scheduling conflicts, and optimizing time management.
• Organized personal and professional calendars with reminders for upcoming meetings and events, ensuring efficient allocation of the executive's time.
• Composed letters, reports, emails, presentations and other written correspondence as required by management staff.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Handled incoming calls and directed callers to appropriate department or employee.
• Responded to customer issues to provide immediate resolution and improve retention.
• Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
• Answered inquiries regarding policies, procedures, programs, services offered by employer.

Volunteering for local GAA club to promote the club through social media.

• Managed multi-channel advertising campaigns to support sales objectives.
• Wrote engaging, entertaining, and informative media scripts for different uses.
• Identified appropriate marketing channels and target customers for campaigns.
• Created customized marketing campaigns for fundraisers etc.
• Provided followers with constant updates with fixtures, results and and informative information going on within the club
• Have experience using Canva and Green Envelope for creating posters and invitations

• Utilized customer service software to manage interactions and track customer satisfaction.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Managed owners calendar- scheduled meetings, interviews and appointments.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Created presentations to inform, motivate and persuade internal and external audiences.
• Monitored office calendars to plan meetings, activities and travel to maximize productivity.
• Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
• Scheduled conference rooms and maintained calendars to prepare for meetings and events.
• Organized staff outings and client events.
• Proficient use of Microsoft Word, Excel and Powerpoint, along with Outlook
• Overall management of the office floor

• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Balanced tills with accurate cash and card payments.
• Trained new wait staff to deliver quality service and uphold brand standards.
• Took control of social media accounts in 2021
• When the bar reopened, was promoted head of bar staff where I conducted and was in charge of ensuring all Covid safety measures