Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sarah Lord

Yorktown,VA

Summary

Possesses versatile skills in finance, property management, executive level administrative experience. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective creative innovative solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager

The Liberty Group
09.2023 - 12.2024
  • Assist with managing all aspects of a building's occupancy and maintenance
  • Communication with tenants regarding property-related issues
  • Coordination with tenants and third parties to address maintenance and facility needs
  • Collaboration with property management team to produce advertising materials
  • Interview prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy
  • Process of applications and conducts credit checks
  • Collection of monthly fees and maintains records of payments and rental activity
  • Preparation budgets and financial reports
  • Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services
  • Investigates and helps to resolve complaints, disturbances and violations
  • Compliance with anti-discrimination laws with regard to housing, renting and advertising
  • Contributes to team efforts by accomplishing related tasks as needed

Executive Assistant & The Board of Commissioners Liaison

Portsmouth Redevelopment and Housing Authority
Yorktown, VA
03.2023 - 09.2023
  • Under the supervision of the Executive Director, this position provides a broad range of administrative support duties that include providing administrative and secretarial support for Authority Board meetings, general administrative and clerical support for the Executive Director, development of technical report and assisting in the coordination of housing and resident services programs, special events and projects
  • Assists in the executive and administrative duties for the Authority's Executive Staff with primary responsibilities to the Executive Director and Deputy Executive Director
  • Serves as Authority liaison for City Council and City Clerk regarding the Authority's Board of Commissioners
  • Records action items and notes and transcribes minutes of the Executive Staff and the Authority Board of Commissioners' meetings
  • Distributes meeting minutes, agendas and meeting packages
  • Assists board members with travel arrangements, itineraries, lodging, and meal planning as needed, expense reporting, and reimbursements
  • Reviews and distributes all incoming and outgoing mail
  • Composition of statistical reports, summaries and statements
  • Prepare payment vouchers for goods and services
  • Coordinates and prepares for Authority and Board meetings including meal coordination, scheduling the use of conference rooms, coordinating with the Information Systems Manager regarding video conferencing units
  • Assists in coordination of special projects and programs within the department

Leasing Consultant

Lawson Companies
Yorktown
11.2022 - 03.2023
  • Company Overview: Summer Haven & Baker Woods Apartments
  • I assumed the Manager position when the Manager was not on site
  • Operating two apartment communities out of one office located at Baker Woods
  • The office staff consisted of one apartment Manager and one leasing consultant position to manage both properties and maintain full occupancy
  • Maintaining all corresponding documents pertaining to leasing and administrative documentation in compliance with all Low Income Housing Tax Credit policies and procedures
  • Showing apartment home models and amenities to prospective tenants
  • Maintaining occupancy goals and compliance codes
  • Maintaining contracting companies and maintenance logs, files, records, and all supporting documentation
  • Orientation for new residents in addition to submission of all maintenance requests and work order completion documentation
  • Processing all rental payments and Section 8 rental payment checks from the City of Virginia Beach
  • Updating resident ledgers and subcontracted water bill account bills and payments
  • Coordinated inspections with city inspectors, lawn care, appliance vendors, and all third party contractors
  • Recording on site storage facility payments and logs
  • Corresponding with rental applicants' employers, health care providers, landlords, processing employer verifications, reasonable accommodation requests, and landlord/tenant verifications
  • Credit and background checks on all applicants in addition to all verification of income and assets
  • Training and conferences on federal LIHTC rules and regulations
  • Weekly training in specialized areas such as mold/remediation, lead/remediation, OSHA training etc, receiving certificates from the accredited training platform Grace Hill
  • Summer Haven & Baker Woods Apartments

Finance Account Specialist AP-AR

Mercedes Benz, Hyundai, & Audi Dealership
02.2020 - 11.2022
  • Responsibilities included selecting one office member of my choice daily to collect all payments and receipts from the safe at each dealership
  • Collection of all sales payments, logging all data utilizing Excel spreadsheets, preparing bank deposit slips for four separate bank accounts, ensuring all ledgers are matching
  • Identifying discrepancies and reconciliation of errors to maintain all ledgers are accurate
  • Coding utility, vendor, employee uniform expenses and payments to be paid out of the correct bank account
  • Preparing emergency checks for customer reimbursements
  • Prepared checks for all 3 branch dealerships operating expenses, utilities, services, collection payments of tolls and fees accrued by customers who had a rental vehicle with outstanding balances

Corporate Internal Auditor

Ferguson Enterprises Corporate Headquarters
01.2013 - 06.2013
  • Dually responsible in proficiently incorporating special tasks in the transfer from accounts payable to internal auditing
  • Placed in charge of select accounts
  • Auditing designated branch locations, branch expenses, and utilities
  • Monthly auditing and coding of designated branch and ops managers purchase cards as well as Branch managers receipts of employee expenses and purchase card payments submitted for review and due by month end for monthly audit and for compliance review
  • Reimbursement of personal expenses incurred and p-card payments
  • Previous special task designations remained a priority in addition to auditing responsibilities
  • Preferred vendor payments, Terminix, Cintas, and Ferrell gas accounts queries, in addition to consolidated billing account payments, and Excel spreadsheets were maintained

Accounts Payable Clerk

Ferguson Enterprises Corporate Headquarters
Yorktown
06.2012 - 01.2013
  • Data entry, accounts payable and reconciliation
  • Coding, new vendor assignment of vendor numbers
  • Vendor payments, employee expense reporting
  • Terminix, Cintas, and Ferrell gas consolidated billing accounts
  • Designated responsibility of a monthly batch payment made to Fifth Third Bank, consisting of preferred vendors
  • Batch payments for preferred vendors ranged between $15,000,000.00 to $20,000,000.00
  • Daily check run, the today folder, consisting of expedited vendor payments and employee expense reports
  • Assistant Finance Manager assigned specific tasks upon request
  • While completing specific tasks, alleviated accounts payable responsibilities and entailed administratively assisting took precedence
  • Such tasks include delivering financial reports, analytics, files, and vendor payment correspondence to other departments within Ferguson HQ 1 and HQ 2
  • Filing, retrieving batch files, logging queries, and consolidating billing accounts were designated to me

Data Entry

Ferguson Enterprises Corporate Headquarters
Yorktown, VA
04.2012 - 06.2012
  • Primary tasks included yet not limited to data entry of invoices, employee expense reports, and vendor payments
  • Consolidated billing account logging, query logs, and payments
  • Proficient in Trilogy and Excel
  • Coding invoices and purchase orders
  • Expedited check runs

Education

Real Estate License - Principles of Real Estate

Moseley College of Real Estate
Richmond, Virginia
09.2024

Certificate - Propeety Management LIHTC Tax Credit

Grace Hill
Irving, TX
03.2023

Criminal Justice -

Delta College
University Center, Michigan
01.2008

Diploma -

Birch Run High School
Birch Run, Michigan
06.2004

Skills

  • Fair housing regulations
  • Fair housing policies
  • Customer service expertise
  • Lease agreements
  • File management
  • CRM software
  • Lease renewals
  • Property management
  • Lease writing
  • Administrative support
  • Vendor contract negotiations
  • Fair housing compliance
  • Multi-family property management

Certification

  • Grace Hill Certificates of Achievements, Business Writing, Human Trafficking in Rental Housing, What Multifamily Can do to Prevent Human Trafficking, Labor Trafficking in Multifamily: How Apartment Operators Can Make a Difference, Lead Poisoning Awareness, Dealing with Difficult People, Fundamentals of Golf Cart Safety, Active Shooter Awareness, Defeating the Mold Monster, Leasing Series 1-4; Planning & Preparation, Inquiry to Appointment, Touring the Community, Closing & Follow-Up, Customer Service Series 1-4; Be Proactive, Be Professional, Be Prompt, Be Personal, Curb Appeal, Assistance Animals in Multifamily Housing, Asbestos Awareness, Tax Credit Basics Series 1-10; Introduction to Site Compliance, Eligibility Rules, Determining Eligibility & Verification Rules, Employment & Self Employment Income, Social Security & TANF Income, Child Support, Alimony, & Military Pay Income, Other Income Types & Zero Income Households, Types of Assets, Workplace Harassment, Sexual Harassment, Fair Housing and Terms, Conditions, and Privileges, Fair Housing and Reasonable Accommodations and Modifications, Fair Housing and Disparate Impact, Fair Housing and Communicating with People Who Are Deaf or Hard of Hearing, Fair Housing, Maintenance for Office Staff, Advanced Leasing, Conflict Resolution, Leasing Safety, Business Etiquette
  • The York County-City of Poquoson Sheriff's Department Citizens Academy, Virginia, 10/12/22, Certificate of Completion
  • The Genessee County Sheriff's Department; G.H.O.S.T. Genesee County Human Oppression Strike Task Force, Michigan, Certificate of Completion

References

  • Ms. Alisa Winston, Executive Director, Portsmouth Redevelopment and Housing Authority, 757-399-5261, awinston@prha.org
  • Mr. Ray Reyes, Chief Financial Officer, Portsmouth Redevelopment and Housing Authority, 757-399-5261, rreyes@prha.org
  • William Brown, Instructor, Alpha College of Real Estate, 757-287-1433
  • Erin Swisher, 801-300-0188, mdubin@tryko.com

Timeline

Assistant Manager

The Liberty Group
09.2023 - 12.2024

Executive Assistant & The Board of Commissioners Liaison

Portsmouth Redevelopment and Housing Authority
03.2023 - 09.2023

Leasing Consultant

Lawson Companies
11.2022 - 03.2023

Finance Account Specialist AP-AR

Mercedes Benz, Hyundai, & Audi Dealership
02.2020 - 11.2022

Corporate Internal Auditor

Ferguson Enterprises Corporate Headquarters
01.2013 - 06.2013

Accounts Payable Clerk

Ferguson Enterprises Corporate Headquarters
06.2012 - 01.2013

Data Entry

Ferguson Enterprises Corporate Headquarters
04.2012 - 06.2012

Real Estate License - Principles of Real Estate

Moseley College of Real Estate

Certificate - Propeety Management LIHTC Tax Credit

Grace Hill

Criminal Justice -

Delta College

Diploma -

Birch Run High School

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