Sarah Lorenz
Waconia,MN
Summary
Personable housing coordinator lead committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in Minnesota. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housing Coordinator Lead
Oaktree Support Services
04.2022 - 09.2023
- Keep client case files up to date and organized
- Maintain current client data and keep detailed case notes in Naurnia database
- Diligently maintain detailed case notes and current/accurate data about the client
- Communicate regularly and effectively with the client, service coordinators, service providers, and support personnel to ensure that clients meet house application requirements and maintain housing when secured
- Identify and present housing options for clients that fulfill their specific location, size, and affordability requirements
- Assist clients in understanding and signing the lease agreement
- Assist clients, along with their support staff and family members, in completing applications and providing necessary documents to be placed on waiting lists for affordable housing rental properties as well as the Housing Choices Voucher program
- Based on their disability and medical needs, assist clients in requesting reasonable accommodations from lease requirements
- Assist clients in qualifying for housing
- Help clients budget and plan for move-in expenses including the security deposit and first month’s rent
- Apply for various programs that offer financial assistance for move-in expenses - when needed
- Be available to respond to questions from clients and authorized service providers/family members
- Facilitate all aspects of the application process once the client becomes a potential qualified applicant
- This includes maintaining and administering the waitlist, showing the property to interested clients, and assisting clients who have been selected in submitting the necessary documents to qualify for the unit
- Ensure that clients maintain housing by responding to request for assistance in lease renewals, lease violations, or re-certifications
- Community Engagement and Landlord/Property Manager Relationships
- PCA
Independent Home Care
09.2021 - 02.2022
- Delivering safe and effective patient care services in compliance with nursing standards, and best practices as directed by the registered or licensed nurses
- Assisting in maintaining patients' rooms safe, clean, and in orderly fashion as well as adhering to established healthcare safety and infection control standards
- Promptly answering call lights, and responding to patients' needs as well as immediately informing supervisors of any emergency
- Assisting with personal hygiene as well as in shifting patients in and out of the bed, wheelchair, bathroom, and toilet
- Cleaning, sterilizing, and maintaining medical tools and equipment used in a patient's room
- Assisting in recording vital signs, taking weight, and collecting patients' medical histories
- Administering prescribed medication and ensuring that special dietary needs are strictly followed as required
- Applying cold ice packs or warm compresses as well as changing dresses or bandages as directed
Day Service Specialist
MRCI
04.2021 - 08.2021
- Develops, plans and coordinates individualized, community-based activities for program participants to help promote greater community independence, skills and social interaction
- Provides daily direct support to clients with disabilities and/or disadvantages
- Duties include medication administration, use of adaptive equipment, personal care support, and driving
- Transports clients via company van
- Coordinates services and meetings for individuals and ensures information is effectively communicated
- Completes paperwork and implements protocols
- Monitors assigned day support service programming to analyze efficiency and effectiveness and implements changes to maximize effectiveness of the program
- Recruits, retains and recognizes a range of volunteers in program delivery
- Utilizes technology and processes to ensure timely communication and makes cold calls
- Works independently, and does so while collaborating with a team and meeting personal goals.
Traffic Coordinator
Cabinetworks Group
02.2021 - 03.2021
- Production scheduling of cabinet assembly plants
- Scheduling of replacement part orders to plants
- Communicating with customer service when there are issues
- Scheduling trucks for shipments
- Complete daily reporting
- Incoming order reports
- Schedule completion report
- Backorder reports
- Truckload Efficiency reporting
- Daily use of word, excel, and outlook.
Guest Advocate
Target
10.2020 - 02.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Packed and picked OPU orders in a quick and efficient manner
- Arranged new merchandise with signage and appealing displays
- Daily use of a Zebra Device
- Followed CDC guidelines and promoted health and safety with regular disinfecting of all carts, belts, and highly trafficked areas.
Sales Associate
Upon a Child
05.2019 - 10.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sorted and entered buys into the POS system
Brand Associate
Old Navy
02.2019 - 03.2019
- Collaborated with customer service team members to assist with product information and provide outstanding service
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards
- Connected closely with colleagues and collaborated successfully to achieve group goals.
Shift Leader
Dunkin Donuts
04.2017 - 01.2018
- Enhanced operations and boosted efficiency through employee training, coaching, and creating work schedules and assignments
- Positioned skilled staff in key areas throughout shift t to optimize department productivity
- Managed schedules, accepted time
- Scheduling and frequent request for shift coverage
- Documented receipts, employee hours and inventory movements
- Addressed internal and customer-related issues each day and affected strategic resolutions.
Cashier / Cook Captain
D's Seafood Restaurant
04.2016 - 04.2017
- Provide customer service Greet customers as they arrive in the store
- Assisted with training new cashiers and customer service team members to increase speed of onboarding
- Cleaned and stocked front end areas, including register changing tapes and ribbons
- Assisted with purchases, locating items, and signing up for rewards programs
- Resolved issues with cash registers, card scanners and printers
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Cashier
Jack's Family Restaurant
06.2015 - 04.2016
- Assisted with purchases, locating items, and signing up for rewards programs
- Learned roles of other departments to provide coverage and keep store operational
- Welcomed customers
- Offering assistance to help find necessary store items
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Trained new team members in cash register operation, stock procedures and customer service
- Assisted Store Manager with completing end-of-day counts and securing funds to prevent loss or the t
- Monitored sales events, added new merchandise, and rang up purchases.
HR Assistant
Ra-Lin and Associates Inc
05.2014 - 06.2015
- Received and routed incoming calls and correspondence to promote timely communication
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues
- Created, organized, and maintained employee personnel files to keep sensitive data secure
- Completed supply orders and maintained appropriate levels of supplies
- Completed supplies stock and placed orders to maintain levels
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication
- Dusted ledges, countertops, files
- Cleaned equipment, desks, and walls
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses
- Mopped and vacuumed doors and dusted furniture to maintain organized, professional appearance at all times.
Education
High School Diploma -
Bremen High School
Bremen, GABachelor of Science -
West Georgia Technical College
Carrollton, GANo Degree - Nursing
Ridgewater College
Hutchinson, MNSkills
- Responsible and Reliable
- Keen attention to detail
- Excellent communication skills
- Strong desire to learn
- Ability to anticipate and solve
- Great organization and time
- Ability to work well with a team
- Proficient in word, excel, and POS
- LIHTC
- 245d
- Therap
- Tenant Rights
- Active Listening
- Customer Satisfaction
- Housing Regulations
- Administrative Support
- Case Management
- Document Organization
- Prioritization Skills
- Temporary Housing Resources
- Employee Performance Evaluations
- Customer Support
Certification
CPR/First Aid
April 2021
Medication Administration
April 2021
Vulnerable Adult Mandated Training
January 2021 to Present
PCA Certification
January 2022
Timeline
Housing Coordinator Lead
Oaktree Support Services
04.2022 - 09.2023
Independent Home Care
09.2021 - 02.2022
Day Service Specialist
MRCI
04.2021 - 08.2021
Traffic Coordinator
Cabinetworks Group
02.2021 - 03.2021
Guest Advocate
Target
10.2020 - 02.2021
Sales Associate
Upon a Child
05.2019 - 10.2020
Brand Associate
Old Navy
02.2019 - 03.2019
Shift Leader
Dunkin Donuts
04.2017 - 01.2018
Cashier / Cook Captain
D's Seafood Restaurant
04.2016 - 04.2017
Cashier
Jack's Family Restaurant
06.2015 - 04.2016
HR Assistant
Ra-Lin and Associates Inc
05.2014 - 06.2015
High School Diploma -
Bremen High School
Bachelor of Science -
West Georgia Technical College
No Degree - Nursing
Ridgewater College
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