Sarah Love
Prescott,AZ
Summary
Accomplished Barista Trainer at Fry's Food And Drug, leveraging leadership experience and coffee expertise to elevate team performance and customer satisfaction. Excelled in staff coaching, achieving significant improvements in service quality and efficiency. Known for fostering a positive environment and mastering POS system operation, demonstrating both hard and soft skills essential for success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Barista Trainer
Fry's Food And Drug
2024.02 - Current
- Taught proper procedures and strategies for success to new employees.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
Courtesy Clerk
Fry's Food And Drug
2022.11 - 2024.04
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Education
Associate of Arts - Education
Yavapai College
Prescott, AZ05.2028
High School Diploma -
BASIS Prescott
Prescott, AZ05.2024
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Milk steaming
- Coffee expertise
- Order Taking
- POS System Operation
- Staff Coaching
- Performance Improvements
- Training Materials
- Team Player
- Friendly and outgoing
- Active listener
- Performance Improvement
- Adaptive and creative
Languages
Chinese (Mandarin)
Limited Working
Timeline
Barista Trainer
Fry's Food And Drug
2024.02 - Current
Courtesy Clerk
Fry's Food And Drug
2022.11 - 2024.04
Associate of Arts - Education
Yavapai College
High School Diploma -
BASIS Prescott
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