Summary
Overview
Work History
Education
References
Timeline
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Sarah Lovrien

Hudson,NY

Summary

Dynamic and results-driven professional with over 13 years of experience in the hospitality industry. Possesses a strong background in bartending, bar management, operations management, spirits education, consulting, and brand ambassadorship. Proven track record of achieving operational excellence, driving profitability, and enhancing customer satisfaction. Seeking to leverage expertise and skills in a challenging leadership role within the hospitality industry.

Overview

12
12
years of professional experience

Work History

General Manager & Beverage Director

Escape Hospitality
06.2021 - 07.2023
  • Oversaw all aspects of restaurant and bar operations, including staffing, inventory management, budgeting, event management, and customer service, resulting in a 10% increase in revenue and increase in staff retention
  • Implemented cost-control measures and streamlined operational processes, leading to a 15% reduction in operating expenses and improved profit margins
  • Developed new maintenance and equipment systems on-site to increase efficiency and broaden product and service offerings
  • Developed and executed beverage programs across multiple venues in coordination with culinary teams to create brand-specific offerings and increase customer purchases for on-premises and in-room dining
  • Wrote and published new in-house training materials for front of house service members to implement, resulting in an average $60+ additional customer spend per visit.

NY East Sales & Brand Ambassador

Albany Distilling Company
09.2018 - 04.2021
  • Established and maintained all sales and customer relationships for emerging markets in Eastern NY, New Jersey and Pennsylvania
  • Grew account list by 300% within the first year of employment
  • Planned, coordinated, and hosted promotional events and partnerships, as well as virtual events and trainings
  • Produced supporting product educational materials for distribution both internally and to customer base
  • Developed digital and print marketing materials and client-facing resources to promote sales and provide expert product knowledge
  • Executed and coordinated sales incentives for distributor reps, as well as incorporated brand support to encourage organic partnership growth with customers and peer organizations
  • Represented the brand at industry events, trade shows, and promotional activities, increasing brand awareness and market share
  • Conducted product demonstrations and tastings to educate consumers and drive sales, resulting in greater product visibility and sales volume.

Beverage Consultant

Freelance
04.2015 - 10.2023
  • Developed and implemented innovative beverage programs in Seattle, Los Angeles, and New York for various clients, including restaurants, hotels, cafes, and event venues, providing alcoholic and non-alcoholic offerings
  • Conducted staff training sessions on cocktail creation techniques, product knowledge, and customer service, leading to improved operational efficiency and customer satisfaction
  • Collaborated with clients to curate unique cocktail menus tailored to their brand identity and target market, resulting in enhanced brand recognition and customer loyalty
  • Developed and implemented cost-control and inventory systems with clients in order to establish budgets and future projections, as well as outline strategies for cost-savings
  • Established relationships with key buyers, brands, and distributors to maintain a cutting edge awareness of product offerings and techniques
  • Utilized networking opportunities and events as a way to nurture new relationships with clients and their account representatives.

Front of House

Lawrence Park
06.2020 - 09.2022
  • Performed daily duties as server, bartender, and pastry chef at a high-volume bar & restaurant
  • Regularly performed additional managerial duties including open/close procedures, staff trainings, bar prep and inventory
  • Assisted and organized event calendar for private rentals, including filing contracts, negotiating rental fees, conducting client site visits, and day-of event coordination including staffing and itineraries
  • Participated in cocktail research and development for menu incorporation, as well as spirit and wine tastings with sales reps
  • Assisted with the development of special programming, including a non-alcoholic/low-ABV beverage program, weekly aperitvo hour, and the formulation and incorporation of an on-going dessert program.

FOH Captain & Beverage Lead

The Swell Party
09.2018 - 11.2023
  • Provided bespoke event experiences for guests lists ranging from 10-300 attendees
  • Worked with event planners to conduct site visits, field client inquiries, provide beverage menu consultation, coordinate wine & liquor buys, and determine staffing requirements
  • Trained & coordinated FOH staff, including bartenders & servers
  • Oversaw quality control for service, provided personable and discreet service to clients & VIP guests.

Brand Ambassador

Pilchuck Distributors
10.2012 - 08.2013
  • Brand representation for events and conferences focused on sales to new accounts as well as expansion of the brand portfolio.

Marketing Manager

The Whisky Bar
10.2011 - 05.2012
  • Coordinated onsite events, developed ad campaigns and managed ad buys for social media and regional visibility through print, web, and radio.

Education

Bachelor of Science - Marketing and Communications

University of Washington
Seattle, WA
01.2009

Associate of Applied Science - Film Production

Seattle University
Seattle, WA
01.2007

References

Available upon request

Timeline

General Manager & Beverage Director

Escape Hospitality
06.2021 - 07.2023

Front of House

Lawrence Park
06.2020 - 09.2022

NY East Sales & Brand Ambassador

Albany Distilling Company
09.2018 - 04.2021

FOH Captain & Beverage Lead

The Swell Party
09.2018 - 11.2023

Beverage Consultant

Freelance
04.2015 - 10.2023

Brand Ambassador

Pilchuck Distributors
10.2012 - 08.2013

Marketing Manager

The Whisky Bar
10.2011 - 05.2012

Bachelor of Science - Marketing and Communications

University of Washington

Associate of Applied Science - Film Production

Seattle University

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