Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarah Lozano

Chaparral

Summary

Adept at multitasking and fluent in Spanish, I excelled in customer service roles across various sectors, notably at Cyracom Intl, where I bridged communication gaps in healthcare. My knack for fostering client relationships and expertise in cash handling drove significant customer satisfaction, demonstrating a unique blend of interpersonal and technical skills.

Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Motivated cashier and stocker with almost one year of experience in working at a smoke shop Accomplished various tasks daily, including stocking shelves with tobacco and smoking products and collecting payments with cash registers. Cheerful when assisting customers and coworkers.

Overview

4
4
years of professional experience

Work History

Bartender

Chitchat
08.2023 - 05.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Server

Wing Daddy's Sauce House
04.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

CSR

DATAMARK
07.2022 - 12.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Cashier

Sam’s Smokeshop
08.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Spanish Interpreter

Cyracom Intl
07.2020 - 09.2021
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
  • Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
  • Contributed to increased client satisfaction by providing effective language support during important meetings.

Education

High School Diploma -

Chaparral Highschool
Chaparral, NM
05-2020

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Clear and effective communication
  • Engaging personality
  • Customer service expertise
  • Handling difficult customers
  • Cash register operation
  • Hospitality service expertise
  • Menu memorization
  • Memory retention
  • Customer focus
  • Critical thinking
  • Professional telephone demeanor
  • Microsoft outlook
  • Customer relations
  • Data entry
  • Problem resolution
  • Microsoft Excel
  • Call center operations
  • Fluent spanish
  • Verbal communication
  • Confidentiality practices
  • Translation services
  • Note-taking techniques
  • Glossary development
  • Video remote interpreting
  • Telephone interpreting
  • Technical terminology
  • Documentation skills
  • Terminology research
  • Cross-cultural communication
  • Business terminology
  • Legal terminology
  • Code of ethics
  • Law enforcement

Languages

Spanish
Native or Bilingual

Timeline

Bartender

Chitchat
08.2023 - 05.2024

Server

Wing Daddy's Sauce House
04.2023 - 05.2024

CSR

DATAMARK
07.2022 - 12.2022

Cashier

Sam’s Smokeshop
08.2021 - 01.2022

Spanish Interpreter

Cyracom Intl
07.2020 - 09.2021

High School Diploma -

Chaparral Highschool
Sarah Lozano