Sarah Lucas
Sapulpa
Summary
Dynamic operations manager with a proven track record at GS Clean Team, excelling in business planning and personnel management. Enhanced customer satisfaction through effective team supervision and relationship building. Skilled in inventory management, optimizing supply usage while fostering a collaborative environment that drives success and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner/Operator
GS Clean Team
05.2023 - Current
- Managed daily operations, ensuring efficiency and quality in cleaning services.
- Supervised team performance, providing training and support to enhance skills.
- Developed client relationships, resulting in increased customer satisfaction and retention.
- Implemented inventory management systems to optimize supply usage and reduce waste.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
Dental Assistant
Fox & Broerman Pediatric Dentistry
01.2021 - 11.2023
- Assisted in patient intake and managed appointment scheduling for optimal workflow.
- Prepared examination rooms, ensuring cleanliness and proper sterilization of dental instruments.
- Supported pediatric patients by providing comfort and explaining procedures clearly.
- Collaborated with dental team to implement infection control protocols effectively.
- Maintained accurate patient records and updated charts to reflect treatment details consistently.
- Educated patients on oral hygiene practices, enhancing their understanding of preventive care.
- Assisted dentists during procedures, ensuring all necessary tools were readily available and organized.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Receptionist
Mark Allen Auto
03.2020 - 01.2022
- Greeted and assisted customers, ensuring positive first impressions and efficient service.
- Managed phone calls and inquiries, directing them to appropriate departments for resolution.
- Scheduled appointments and maintained accurate records in customer management system.
- Maintained cleanliness and organization of reception area to enhance visitor experience.
Orthodontic Assistant
Nowlin Orthodontics
01.2020 - 04.2020
- Assisted in patient management and appointment scheduling to improve office efficiency.
- Prepared and organized orthodontic instruments for procedures, ensuring a sterile environment.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Supported orthodontists during patient treatments by providing necessary tools and materials promptly.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Set appointments and made follow-up calls.
Education
High School Diploma - Diploma
Sapulpa High School
Sapulpa, OK05.2010
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Personnel management
- Inventory management
- Budget development
- Marketing strategy development
Certification
Prophy, Sealants, Xray
Timeline
Owner/Operator
GS Clean Team
05.2023 - Current
Dental Assistant
Fox & Broerman Pediatric Dentistry
01.2021 - 11.2023
Receptionist
Mark Allen Auto
03.2020 - 01.2022
Orthodontic Assistant
Nowlin Orthodontics
01.2020 - 04.2020
High School Diploma - Diploma
Sapulpa High School