Sarah Lucero
Reno,NV
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2025
2025
years of professional experience
Work History
Dispatcher
The Electric Company Reno
Reno, NV
06.2024 - Current
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Participated in team meetings discussing changes in procedures or processes.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Unit Coordinator
Willow Springs Center
Reno, NV
07.2023 - 04.2024
- Assisted in the development of unit policies and procedures.
- Maintained accurate records and documentation for all patients in the unit.
- Provided support and guidance to nursing staff on patient care issues.
- Coordinated patient transfers between units and other facilities.
- Monitored quality assurance activities within the unit, including chart audits and clinical performance improvement initiatives.
- Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
- Collaborated with members of an interdisciplinary team to develop individualized treatment plans that meet each patient's needs.
- Facilitated communication between healthcare providers throughout the organization.
- Identified opportunities for process improvements within the unit.
- Communicated with management to facilitate efficient unit operation.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Scheduled medical appointments and coordinated transportation to medical facilities for patients.
Sales Administrator
Dragonfly Energy
Reno, NV
08.2021 - 04.2023
- Provided administrative support to sales team by preparing and organizing customer data.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Tracked shipments of orders placed by customers and notified them of delivery status updates accordingly.
- Prepared detailed proposals outlining terms of sale including payment plans, discounts, warranties.
- Performed regular follow-up calls with clients to ensure satisfaction with purchases made from the company.
- Processed returns and refunds quickly and efficiently according to established policies and procedures.
- Analyzed feedback from customers regarding product features and functionality in order to identify areas where improvements could be made.
- Responded to inbound leads and directed to appropriate party to drive sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Resolved discrepancies in warranty coverage for customers.
- Investigated customer complaints regarding product defects and non-compliance with warranties.
- Coordinated with internal departments such as sales, engineering, finance., to ensure accurate handling of all warranty claims.
- Created detailed records of all customer interactions related to warranties and returns.
- Updated company databases with new information about warranties and returns.
- Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
Bartender
Bully's Sports Bar & Grill
Reno, NV
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Collected and organized daily till totals and tips.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
Education
High School Diploma -
South Tahoe High
South Lake Tahoe, CA06-2004
Skills
- Data Entry
- Customer Relations
- Dispatch Coordination
- Service Coordination
- Training new hires
- Customer Service
- Office Administration
- Paperwork Processing
- Appointment Scheduling
Timeline
Dispatcher
The Electric Company Reno
06.2024 - Current
Unit Coordinator
Willow Springs Center
07.2023 - 04.2024
Sales Administrator
Dragonfly Energy
08.2021 - 04.2023
Bartender
Bully's Sports Bar & Grill
High School Diploma -
South Tahoe High
Similar Profiles
Erfan FazilyErfan Fazily
Customer Service Representative at Demo and Reno CompanyCustomer Service Representative at Demo and Reno Company
Jonathan DoughertyJonathan Dougherty
Janitor/Maintenance Worker at El Reno Cinema 8-El Reno, OKJanitor/Maintenance Worker at El Reno Cinema 8-El Reno, OK
Shawn ShiflettShawn Shiflett
Warehouse/pre-fab Assistant at Central Electric CompanyWarehouse/pre-fab Assistant at Central Electric Company