Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Sarah Luck

Coeur d'Alene,ID

Summary

Organized leader and adept communicator with proven expertise in training and customer service excellence, honed at Starbucks. Specializes in problem-solving and health and safety compliance, enhancing operational efficiency and customer satisfaction. Demonstrated ability to adapt and create, achieving significant improvements in team performance and service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
09.2018 - 11.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Enhanced customer satisfaction by providing high-quality coffee and other various beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Ambassador

North Idaho College
08.2018 - 12.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Assisted with daily office tasks, contributing to a well-run work environment.
  • Handled sensitive student information discreetly while maintaining strict confidentiality protocols.
  • Answered phone calls and assisted students registration issues.
  • Lead tours around the college and engage with students to create a welcoming environment.
  • Assisted in planning and aiding in orientation events.

Shift Supervisor

Jimmy Johns Sandwich Shop
06.2016 - 09.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Enforced company policies and regulations with employees.

Education

Associate of Arts - General Studies

North Idaho College
Coeur D'alene, ID
05-2019

Skills

  • Leadership experience
  • Health and safety compliance
  • POS system operation
  • Problem-solving
  • Recipe creation
  • Attention to detail
  • Adaptive and creative
  • Exceptional customer service
  • Menu memorization
  • New hire training
  • Communication
  • Speedy and efficient

Certification

ISSA Certified Personal Trainer


CPR Certified

Interests

  • Documenting and sharing travel experiences
  • Backpacking and Hiking
  • Lifestyle Body Builder
  • Personal Development and Self-Improvement
  • Nutrition and Wellness

Timeline

Barista Trainer

Starbucks
09.2018 - 11.2024

Ambassador

North Idaho College
08.2018 - 12.2019

Shift Supervisor

Jimmy Johns Sandwich Shop
06.2016 - 09.2018

Associate of Arts - General Studies

North Idaho College

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Sarah Luck