Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Lukacs

Stafford,VA

Summary

Dynamic professional with extensive experience as a Front Desk Associate at Onelife Fitness, excelling in guest relations and conflict management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, while maintaining a polished front desk environment. Recognized for training new hires and fostering a welcoming atmosphere for all guests.

Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Onelife Fitness
06.2024 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Dance Instructor

Dance & Gym Expressions
11.2023 - Current
  • Planned routines for recitals and performances.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
  • Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
  • Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
  • Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
  • Regularly evaluated student progress through assessments, adjusting teaching methods accordingly for optimal results.
  • Adhered to studio guidelines and legal requirements.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Motivated and encouraged students to practice dance routines to work toward set goals.
  • Promoted creative expression to encourage students to explore dance as art and self expression through movement.
  • Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.
  • Monitored student behavior to identify potential issues and address problems appropriately.
  • Created interactive activities to engage students and maximize learning.
  • Supported students in identifying, setting and achieving personal goals.
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success.
  • Designed and implemented activities to help students explore and develop interests.
  • Helped clients set and achieve health and wellness goals.
  • Advised students on selecting and developing effective study habits for self-enrichment topics.
  • Implemented research-based curriculum and instructional strategies for self-enrichment topics.

Dance Studio Owner

Rhythm In Motion Dance Company
10.2021 - 10.2023
  • Created a welcoming atmosphere for students by fostering an inclusive culture that values diversity in both staff members and clientele.
  • Promoted positive word-of-mouth referrals by consistently delivering exceptional customer service experiences.
  • Increased revenue streams by offering private lessons, workshops, summer camps, and other specialized services on top of regular classes.
  • Enhanced customer satisfaction through consistent communication, addressing concerns, and providing tailored dance programs.
  • Managed finances effectively, including budgeting, expense tracking, and reporting to ensure profitability and long-term sustainability.
  • Implemented effective staff management practices such as performance evaluations, conflict resolution techniques, and team-building exercises.
  • Developed an efficient registration process for new students by implementing user-friendly software systems that expedited enrollment procedures.
  • Organized successful recitals showcasing students'' progress, promoting the studio''s reputation as a provider of top-notch dance education.
  • Streamlined scheduling processes for classes and events, improving efficiency and reducing conflicts in class timings.
  • Established strong partnerships with local schools and organizations to promote the studio''s services and expand its presence in the community.
  • Built a strong online presence through social media, website updates, and email marketing campaigns to attract new clients and keep current ones informed about upcoming events or promotions.
  • Ensured legal compliance with business regulations pertaining to safety codes or labor laws through diligent record-keeping practices.
  • Retained high student engagement levels throughout their learning journey with personalized attention, timely feedback, and appropriate goalsetting.
  • Recruited trained, and mentored talented instructors to maintain high-quality instruction across all classes.
  • Maintained a clean, safe environment for students by enforcing strict safety guidelines during classes and regular maintenance of facilities.
  • Fostered a collaborative work environment among staff members by organizing team meetings, setting clear expectations, and encouraging open communication.
  • Developed unique dance curriculums for various age groups and skill levels, ensuring a diverse range of offerings within the studio.
  • Optimized studio space utilization by rearranging layouts and introducing multipurpose areas adaptable to different teaching styles or event requirements.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

Associate of Arts - Theater

Rowan College At Gloucester County
Sewell, NJ

Associate of Arts - Theater & Photography

Tidewater Community College
Norfolk, VA

Associate of Arts - Theater Arts

Monterey Community College
Monterey, CA

Bachelor of Arts - Fashion Design

Rocky Mountain College of Art & Design
Denver, CO

Bachelor of Arts - Costume Design

Academy of Art University
San Francisco, CA

High School Diploma -

Clearview Regional High School
Mullica Hill, NJ
06-1997

Skills

  • Effective time management
  • Problem-solving skills
  • Effective communication skills
  • Guest relations
  • Scheduling
  • Credit card handling
  • File management
  • Conflict management
  • Drawer balancing
  • Scheduling appointments
  • Front office support
  • Cash handling
  • Administrative skills
  • Word processing
  • Information protection
  • Staff management
  • Effective planning
  • Registration
  • Multi-line phone systems
  • Customer service
  • Credit and cash payments
  • Oral and written communications
  • Front desk management
  • Training and mentoring
  • Guest services
  • POS systems
  • Team oversight
  • Transaction processing
  • Supply replenishment
  • Microsoft office

Timeline

Front Desk Associate

Onelife Fitness
06.2024 - Current

Dance Instructor

Dance & Gym Expressions
11.2023 - Current

Dance Studio Owner

Rhythm In Motion Dance Company
10.2021 - 10.2023

Associate of Arts - Theater

Rowan College At Gloucester County

Associate of Arts - Theater & Photography

Tidewater Community College

Associate of Arts - Theater Arts

Monterey Community College

Bachelor of Arts - Fashion Design

Rocky Mountain College of Art & Design

Bachelor of Arts - Costume Design

Academy of Art University

High School Diploma -

Clearview Regional High School

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Sarah Lukacs