Sarah Lund
Leesburg,VA
Summary
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in medical environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.
Overview
4
4
years of professional experience
Work History
Retail Merchandiser
American Greetings
Sterling, VA
11.2017 - 01.2019
- Arranged consistent shelves, bins and racks at 2 locations by following established planograms.
- Worked with managers and advertising directors to optimize promotions.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
Medical Receptionist
The Doctors Clinic
Bremerton, WA
03.2008 - 11.2008
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office staff and operational requirements.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Receptionist
Walsemanne Chiropractic Life Center
Claremont, NH
01.2001 - 01.2003
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office efficiency by handling 50+ callers per day.
- Completed skilled administrative work to support all office staff and operational requirements.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for 2 providers based on optimal patient loads and clinician availability.
- Welcomed 100+ patients and visitors per day via telephone and in person.
- Pulled charts and prepared for nurse and doctor assessment.
- Kept patients' appointments on schedule by informing provider of patient’s arrival and any delays.
- Received, recorded and filed medical payments by check, cash and credit card.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Scheduled, rescheduled and handled cancelled appointments for patients.
Education
Certificate of Completion - Photography
Hallmark Institute of Photography
Turners Falls, MA06.2004
Skills
- Medical office administration
- HIPAA Guidelines
- Appointment Scheduling
- Medical Records Management
- Payment collection
- Product Inventory Counts
- Seasonal campaigns
- Stocking and replenishing
- Problem resolution
- Vendor relations
- Product knowledge
Timeline
Retail Merchandiser
American Greetings
11.2017 - 01.2019
Medical Receptionist
The Doctors Clinic
03.2008 - 11.2008
Medical Receptionist
Walsemanne Chiropractic Life Center
01.2001 - 01.2003
Certificate of Completion - Photography
Hallmark Institute of Photography
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