Sarah Mabry

With a deep passion for supporting individuals, I am driven to provide outstanding advocacy for those who need it most. My professional background is primarily focused on customer service, research, complaint resolution, and processing within a high-volume inbound call center environment. Over the past decade, I have gained extensive experience in call centers across various sectors. In addition to my work in the mortgage industry, I also bring expertise from the insurance, finance, and banking fields. I effectively manage high-priority customer complaints and escalations while supervising several specialized queues which required written communication, assist customers with a diverse range of inquiries, including but not limited to payment processing and document review. As a Subject Matter Expert (SME) for my teams, I provide coaching to colleagues to ensure they deliver outstanding customer service and perform call audits to verify adherence to quality assurance standards along with company and federal regulations. I have consistently been a top performer in all key metrics and customer satisfaction surveys, achieving exceptional quality reviews throughout my career.