Hi, I’m
SARAH MACKE
Austin,TX
Summary
Strong customer service leader with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach in high volume environment.
Overview
13
years of professional experience
Work History
Donna Italia
Texas Regional Sales Manager
02.2025 - Current
Job overview
- Exceeded new business quota in the first 90 days
- Presented products and solutions to distributor reps at sales meetings, to individual food service customers at food shows, expos, and during sales calls in the field daily
- Leveraged industry relationships to get Donna Italia products into new distributors & customers in Texas quickly, expanding reach and increasing overall sales in Texas
Gordon Food Service
District Sales Representative
04.2023 - Current
Job overview
- Successfully managed a sales territory through pursuing prospective customers and deepening current customer relationships to achieve results
- Frequent customer / prospective customer visits, trained customers on new products and presented tailored opportunities to help their businesses grow
- Recognized 1st quarter on route for exceeding quota and positive impact on team culture
- Presented detailed reports on district performance at quarterly meetings, enabling informed business decisions based on data-driven insights.
- Participated in industry networking events and trade shows, representing the company professionally and generating valuable leads for future business opportunities.
- Implemented innovative solutions to address common obstacles faced by the sales team, streamlining processes for higher productivity.
Labatt Food Service
Outside Sales Representative
07.2020 - 03.2023
Job overview
- Developed new customer relationships through prospecting and grew existing customer account business to reach over $20M in annual sales
- Maintained customer relationships by communicating daily - weekly about ordering and developed trust within accounts through introducing new products and ideas that helped their businesses
- Won sales 2022 contest to attend sales incentive trip
- Consistently exceeded prospecting and customer maintenance meeting goals
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
DoubleTree Austin University
Sales Manager
11.2019 - 03.2020
Job overview
- Drove hotel revenues through strategic variety of sales & marketing activities such as weekly outside calls, social media marketing, phone & email prospecting
- Achieved 130-150% of quota each month
- Won 1st place in Company-Wide Sales Contest January 2020 with $2.6M in revenue
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Hyatt Place
Director of Sales (Opened Property)
04.2017 - 02.2019
Job overview
- Introduced market prospects to new hotel product during pre-opening with aggressive cold call solicitation, networking, and a variety of strategic business development activities to successfully build a book of accounts from scratch & deliver on revenue goals throughout the property's first 2 years being open.
- Delivered $2M in group & corporate transient revenue in 2018 against $1.2M goal
- 200% of Annual Catering Revenue Goal Achieved for both 2017 & 2018
- Top 20 Hotel by Revenue out of 300 Brand Properties in North & South America
Hilton Houston Post Oak
Assistant Front Office Manager
07.2015 - 02.2017
Job overview
- 1 of 30 Graduates in North America selected for Management Development Program with Hilton Worldwide Corporate.
- Promoted to Assistant Manager role
- Lead team to 30% Increase in service scores (guest surveys) during major renovation challenges by quick problem solving & exceptional interpersonal skills
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
Sheraton Columbia Downtown
Sales Admin / Guest Service
08.2013 - 05.2015
Job overview
- Assisted Director of Sales with phone, CRM, Contracts, Presentations
- Trained Guest Service staff and developed best practices
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Best Western Hotel
Guest Services Supervisor
01.2013 - 09.2013
Job overview
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
Education
University of South Carolina
BS from Hospitality Management
University Overview
GPA: Cum Laude
University of Illinois at Urbana-Champaign
from Marketing in a Digital World
05.2020
University Overview
- Course Completed: May 11, 2020
- 4 weeks of study, 6-8 hours/week
- GPA: Grade Achieved: 94.1%
Skills
- Expert Customer Service Leader & Team Motivator
- Operations Management for Exceptional Service
- CRM system educator
- Strategic planning
- Relationship Building
- Territory Management
- Excellent Written & Verbal Communication
- Aligning Daily Business Activities with Strategic Business Goals
- Highly Self-motivated, History Of Success In Independent Work Environment
- Strong Organizational & Time Management Skills
- Data Analytics & SAP Experience
- Highly Focused & Detail-oriented
- Dynamic Background In Full Sales Cycle Management
PROFILE
linkedin.com/in/sarahmacke/
Timeline
Texas Regional Sales Manager
Donna Italia
02.2025 - Current
District Sales Representative
Gordon Food Service
04.2023 - Current
Outside Sales Representative
Labatt Food Service
07.2020 - 03.2023
Sales Manager
DoubleTree Austin University
11.2019 - 03.2020
Director of Sales (Opened Property)
Hyatt Place
04.2017 - 02.2019
Assistant Front Office Manager
Hilton Houston Post Oak
07.2015 - 02.2017
Sales Admin / Guest Service
Sheraton Columbia Downtown
08.2013 - 05.2015
Guest Services Supervisor
Best Western Hotel
01.2013 - 09.2013
University of Illinois at Urbana-Champaign
from Marketing in a Digital World
University of South Carolina
BS from Hospitality Management
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