Summary
Overview
Work History
Skills
Timeline
GeneralManager

Sarah Macklin

Arvada,CO

Summary

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

5
5
years of professional experience

Work History

General Manager

Dominos's Pizza
Arvada, CO
06.2019 - 05.2024
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.

Skills

  • Expense Control
  • Business Development
  • Customer Retention
  • Workflow Planning
  • P&L Management
  • Sales
  • Service Quality Improvement
  • Schedule Management
  • Quality Management
  • Program Administration
  • Team Leadership
  • Safety protocol
  • Staff Motivation
  • Budgeting and cost control strategies
  • Top talent recruiting, hiring, and retention
  • Cost Reductions
  • Organizational Restructure and Change
  • Performance Improvement
  • Safety assurance
  • Sound Judgment
  • Problem Resolution
  • Time Management
  • Financial document control
  • Proficient in excel and word

Timeline

General Manager

Dominos's Pizza
06.2019 - 05.2024
Sarah Macklin