SARAH MADDEN
Norman,USA
Summary
Versatile phlebotomist with extensive experience in blood collection and patient care. Known for maintaining a calm demeanor in high-pressure situations, ensuring patient comfort and safety through effective communication and attention to detail.
Overview
17
17
years of professional experience
Work History
Phlebotomist
Kedrion Biopharma
Norman, OK
11.2024 - Current
- Collected blood samples from patients using sterile techniques.
- Performed venipuncture and other blood collection procedures according to established standards.
- Ensured proper labeling and documentation of specimens for testing.
- Verified patient information prior to specimen collection.
- Ensured cleanliness and organization of phlebotomy equipment and supplies to facilitate efficient operations.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Monitored and managed inventory levels of phlebotomy supplies to prevent shortages and ensure readiness.
- Maintained fully stocked phlebotomy cart, carrier and station.
- Ensured cleanliness and safety of work area by following sanitation protocols.
- Communicated effectively with patients to ease anxiety during procedures.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Monitored patients for adverse reactions and provided immediate care.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Educated patients on proper blood draw techniques.
- Used heel and finger stick methods to obtain blood from capillaries.
- Flushed intravenous lines with saline to prevent blockages.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Checked hemoglobin levels of individuals prior to blood donation.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Accurately documented patient information in electronic medical records system to maintain comprehensive patient history.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Collaborated with laboratory personnel to resolve specimen issues.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Followed strict safety guidelines to prevent contamination and ensure patient safety.
- Calibrated equipment according to manufacturer specifications.
- Responded quickly and effectively to emergency situations.
- Used heel and finger stick methods to obtain blood from capillaries.
- Flushed intravenous lines with saline to prevent blockages.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Assessed plasma collection machines for proper functionality.
- Checked hemoglobin levels of individuals prior to blood donation.
- Interacted with patients to gather and record data prior to blood draws.
- Collected specimen samples and transported to laboratory for processing.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Pharmacy Technician
Walmart
Norman, OK
03.2023 - 01.2024
- Assisted pharmacists in preparing and labeling prescription medications, ensuring accuracy and compliance with safety standards.
- Dispensed medications accurately to customers and healthcare providers.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Collaborated with healthcare professionals to enhance patient care services, contributing to improved patient outcomes.
- Collaborated with peers and technicians to efficiently prioritize and complete medication orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Addressed customer complaints quickly and professionally to enhance patient satisfaction.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Executed transfer of prescriptions to other pharmacies to ensure patient continuity of care.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Received payment from customers and processed credit card transactions when necessary.
- Maintained cleanliness and organization of the pharmacy workspace daily.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Merchandiser
Schwans Supply Food Chain
Marshall, MN
06.2019 - 11.2022
- Monitored inventory levels to ensure optimal stock availability in product displays on sales floor.
- Facilitated merchandise orders to sustain inventory levels and align with sales needs.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, and discontinued items from displays to enhance overall product presentation.
- Regularly checked store shelves, restocked products, and rotated merchandise.
- Worked with managers and advertising directors to optimize promotions.
- Established strong vendor relationships to maintain and support business.
- Answered customer questions regarding store merchandise, department information and pricing.
CNA
Gentle Shepherd Home Care
Okc, OK
01.2020 - 04.2022
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake, supporting patients in meeting nutritional goals.
- Responded to call lights, enhancing patient comfort and safety through adjustments of bed rails and equipment.
- Facilitated patient food and prescription orders, ensuring timely delivery and satisfaction.
Cashier/Stocker Associate
Citi Trends
Norman, OK
07.2018 - 08.2019
- Operated cash register for cash, check, and credit card transactions, ensuring high accuracy and customer satisfaction.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance their shopping experience.
- Restocked and organized front lane merchandise to maintain a visually appealing shopping environment.
- Counted cash in drawer at start of each day and balanced it at day's end.
- Vacuumed and cleaned checkout counters at closing to ensure cleanliness and hygiene.
- Adjusted schedule and accepted additional shifts to support operations.
- Answered phone inquiries and provided information to customers regarding products and services.
- Used computer to enter new layaways and enter payments made to accounts.
Cashier/Stocker Associate
Crowns Donuts
Norman, OK
07.2018 - 05.2019
- Gathered client medical history, medication details, symptoms, and allergies to ensure accurate patient records.
- Guided patients to exam rooms, addressed inquiries, and facilitated preparations for physician examinations.
- Documented patient medical information, including blood pressure and weight, to maintain comprehensive health records.
- Sanitized, restocked and organized exam rooms and medical equipment.
Medical Assistant
Noble Health Care Clinic
Noble, OK
08.2018 - 10.2018
- Documented vital signs and health history to support accurate patient assessments in clinic and hospital environments.
- Conducted patient testing to assist healthcare providers in diagnosing and monitoring patient health.
- Performed clinical duties including shredding, filing, and appointment setting to maintain organized patient records and efficient office workflow.
Cashier/Night Crew Stocker
Walmart
Norman, OK
01.2016 - 11.2017
- Assisted customers in locating items to enhance overall store satisfaction.
- Greeted customers and directed to requested products.
- Checked aisles for spills and performed clean-up to ensure a safe shopping environment.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays and replenished missing merchandise to maintain product availability.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Made bails and printed off shipping labels to stick on the bails to be shipped off.
Poker Cashier
Riverwind
Norman, OK
09.2009 - 11.2015
- Operated cash register for cash and chip transactions, maintaining high accuracy to ensure smooth customer service.
- Assisted customers with chip purchases, navigating casino areas, and enrolling in reward programs to enhance their experience.
- Counted cash in vault and inspected for counterfeit bills to ensure authenticity.
- Restocked cash from vault, using chips and signing transfer slips for accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Gaming Arts BA
Southern New Hampshire University
Hooksett, NH05-2029
Medical Assistant - Data Entry, Vitals, Billing And Coding, CPR, ECT
Platt College
Moore,OK10-2018
Massage Therapy - Hot Stone, Facial, Body Raps, Deep Tissue
Platt College
Lawton, OK10-2009
GED -
OSU
Oklahoma City, OK05-2006
Skills
- Blood collection
- Venipuncture
- Butterfly needle technique
- Donor screening
- Specimen labeling
- Labeling samples
- Sanitation and sterilization
- Specimen storage
- Electronic medical records
- Patient Check-In
- Shift Coordination
- Computer Terminal Operations
- Microsoft Excel
- Microsoft Access
- Microsoft Office
- Problem Solving
- Attention to detail
- Adaptability and Flexibility
- Motivated Team Player
- Interdepartmental Collaboration
- Active Listening
- Speaking
- Reading Comprehension
- Customer service
Timeline
Phlebotomist
Kedrion Biopharma
11.2024 - Current
Pharmacy Technician
Walmart
03.2023 - 01.2024
CNA
Gentle Shepherd Home Care
01.2020 - 04.2022
Merchandiser
Schwans Supply Food Chain
06.2019 - 11.2022
Medical Assistant
Noble Health Care Clinic
08.2018 - 10.2018
Cashier/Stocker Associate
Citi Trends
07.2018 - 08.2019
Cashier/Stocker Associate
Crowns Donuts
07.2018 - 05.2019
Cashier/Night Crew Stocker
Walmart
01.2016 - 11.2017
Poker Cashier
Riverwind
09.2009 - 11.2015
Bachelor of Arts - Gaming Arts BA
Southern New Hampshire University
Medical Assistant - Data Entry, Vitals, Billing And Coding, CPR, ECT
Platt College
Massage Therapy - Hot Stone, Facial, Body Raps, Deep Tissue
Platt College
GED -
OSU