Sarah Madrigal

Victoria's Secret & PINK

08.2017 - Current

Streamlined customer service processes for increased efficiency and improved response times.
Ensured consistent adherence to established protocols throughout all points of contact with customers.
Developed innovative solutions to address emerging customer needs, resulting in higher retention rates.
Trained and mentored new team members, improving overall team performance and knowledge base.
Introduced targeted upselling strategies that boosted revenue without compromising customer satisfaction levels.
Analyzed customer feedback data to identify trends and areas for improvement, driving continuous process enhancements.
Managed multiple projects simultaneously, delivering on-time completions while exceeding client expectations at every turn.
Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.