Sarah Maes

Work History

Owner

The Little Details Cleaning Services, LLC

02.2022 - Current

Established foundational processes for business operations.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Managed day-to-day business operations.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Demonstrated strong organizational and time management skills while managing multiple projects.

Revenue Cycle Management- Team Lead

Gaia Software

07.2017 - 07.2021

Full cycle billing following ESRD/Dialysis claims from beginning to end
Importing and manually keying in charges from a facilities EMR to file claims on paper and electronic UB04 to commercial insurance companies, standard Medicare and replacement plans and State Medicaid and MMA plans, making corrections on claims that have been rejected and downloading and posting ERA's through Centricity, obtain claim status, eligibility and EOB's from Availity and Insurance web portals, manual payment posting including allocating, identified incorrect payment amounts from insurance companies to repost correctly, issue a refund or dispute if necessary, work aging by performing follow-up on claims that have been denied by calling insurance companies, filing appeals, submitting medical records and filing corrected claims, investigate refund requests and recoupments, run monthly aging and financial reports and provide them to the facility at months end
Other basic office duties such as responding to email and faxing.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Collected, arranged, and input information into database system.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Supervised team members to confirm compliance with set procedures and quality requirements.
Promoted high standerds through personal example to help each member understand expected behavious and standards.
Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Coached team members in techniques necessary to complete job tasks.
Trained new team members by relaying information on company procedures and safety requirements.
Excellent communication skills, both verbal and written.
Learned and adapted quickly to new technology and software applications.
Managed time efficiently in order to complete all tasks within deadlines.
Self-motivated, with a strong sense of personal responsibility.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Provided professional services and support in a dynamic work environment.
Exercised leadership capabilities by successfully motivating and inspiring others.

Accounts Receivable Specialist

AllHealth Network

07.2015 - 05.2017

Day to day job duties include but are not limited to Insurance verification, authorization request’s, referrals, filing appeals for denied claims, Trizetto clearing house rejections, follow up on unpaid claims with insurance, incoming and outgoing phone calls for insurance and clients, running credit card payments, payment posting and other basic duties such as mail and faxing.

Full Cycle Billing

EMS Billing Solutions

03.2013 - 04.2015

Insurance Verification, submitting claims to commercial, government and auto insurance companies for Ambulance services, payment posting, incoming and outgoing calls with patients and insurance companies, denials and appeals.

Summary

Overview

Work History

Owner

Revenue Cycle Management- Team Lead

Accounts Receivable Specialist

Full Cycle Billing

Education

Diploma in Medical Administration -

High School Diploma -

Skills

Work Availability

Timeline

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