Sarah Welch

• Day- to-Day Operations by working closely with the Service Delivery and back-office teams to ensure that day-to-day client requirements are being met.
• Ensure SLA/KPI compliance is met at all levels.
• Supplier Vendor Operations; actively manage the reporting and KPIs to ensure supplier performance for appropriate job category coverage, response timing and candidate quality, ongoing supplier rationalization and optimization.
• Billing, Reporting and Analytics; ensure accurate and timely billing, reporting and ongoing analysis, prepare weekly and monthly status reports on program activity and issues.
• Project Management; overall responsibility for management and implementation of program/project modifications and enhancements.
• Continuous Improvement; use experience, data and analytics to drive improvements in program process, utilization, and satisfaction.
• Escalation Management; proactively identify and successfully manage through day-to-day issues that impact program performance and client satisfaction levels.
• Client Relationship and Satisfaction Management; develop and maintain business relationships with key client stakeholders and hiring managers.

• Responsible for processing new hires, terminations, extensions and
general data changes in the VMS Fieldglass
• Responsible for driving ultimately service and delivery via the preferred
staffing vendors to ensure all requisitions are covered in a timely manner
with high quality candidates.
• Continuous Improvement – use experience, data and analytics to drive
improvements in program process, utilization and satisfaction
• Escalation Management – proactively identify and successfully
manage through day-to-day issues that impact program performance
and client satisfaction levels
• Reporting & Analytics – ensure accurate and timely reporting and
ongoing analysis
• Client Relationship & Satisfaction Management – develop and
maintain business relationships with key client stakeholders and hiring
managers
• General Thought Leadership – be viewed as the subject matter expert
to the client; provide ongoing training and education for HR,
Procurement & Client Hiring Managers

• Manage the contingent workforce and statement of work resources on behalf of our client, as well as source and recruit direct hires.
• Manages all requisition activity through the use of VMS technology.
• Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high quality results.
• Provides adequate oversight, training and leadership to ensure end user community and supplier partnerships reach potential.
• Supports the Operations Manager in ensuring financial goals and objectives are met or exceeded as well as full compliance on all Pontoon policies and procedures.
• Assists in providing accurate, timely, and complete daily performance analyses.
• Establishes and maintains a proactive, positive working relationship with client end users through regular phone and in-person contact.

• Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
• First Aid, CPR and AED certified.
• Provide excellent customer service, while implementing airline and federal SOPs.
• Trained in multicultural awareness, diversity, and cultural sensitivity.
• Trained in methods on how to remain calm, tactful and organized in stressful situations.
• Builds team work quickly to achieve a common goal and work together to deliver excellent customer service, safety, and ops.
• Mentor new hires on company policies and procedures.
• Flexible with working varied schedules, including on-call, night, weekends and holidays.
• Adapt quickly when working with different coworkers on a daily basis and assigned a variety of equipment while delivering excellent customer service.
• Maintain proper record documentation/retention to comply with audit procedures.
• Conduct sales of on board products and promotion of Company services.

• Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
• Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
• Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
• Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
• Offered answers to passengers' questions and resolved issues that arose during flights.
• Kept cabin neat, clean and professional in appearance.
• Followed safety, passenger and supply pre-flight checklists.
• Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.