Summary
Overview
Work History
Education
Skills
Groups
Timeline
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Sarah Malchow

Dayton,OH

Summary

Skilled Member Development Manager with hands-on experience in cultivating member relations, driving new member and implementing strategic development plans. Strengths include an aptitude for team leadership and a track record of achieving organizational goals. Notable impact made in previous roles by fostering strong relationships with members and enhancing overall member satisfaction.

Overview

10
10
years of professional experience

Work History

Member Development Manager

Dayton Area Chamber of Commerce
Dayton, Ohio
02.2024 - Current
  • Coordinated with marketing team on developing content that resonates with target audiences.
  • Managed relationships with external vendors providing services related to member development initiatives.
  • Developed promotional materials including brochures, flyers, posters, emails to increase awareness about the association's activities and services.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.

Business Banking Officer

Day Air Credit Union
Kettering, US
05.2022 - 11.2023
  • Provide efficient member experience by identifying and understanding the financial needs and priorities of each member
  • Comply with all banking policies, procedures, and standards on all consumer loan applications
  • Motivate colleagues in reaching overall sales goals while demonstrating to take leadership in performing tasks
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs
  • Interviewed applicants to assess loan requirements before suggesting offers
  • Collected information from banks, institutions and employers to assess applicant eligibility
  • Prepared documents for customers, submitting and overseeing through each step of closing process
  • Submitted loan applications to underwriter for verification and recommendations

Personal Banker II

Civista Bank
Miamisburg, US
04.2019 - 05.2022
  • Comply with all banking policies, procedures, and standards on all consumer loan applications
  • Motivate colleagues in reaching overall branch sales goals while demonstrating to take leadership in performing tasks
  • Met and exceeded lending goals for 2020 and 2021 for Springboro Pike Branch
  • Consistently met and exceeded year-end sales goals for 2019 -2021
  • Boosted overall sales volume; exceeded deposits by 10 Million for 2020 in collaboration with branch management
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs
  • Interviewed applicants to assess loan requirements before suggesting offers
  • Collected information from banks, institutions and employers to assess applicant eligibility
  • Maintained strict confidentiality of bank records and client information
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
  • Compiled database of loan applicants, credit histories, corporate financial statements and other financial information

Personal Banker I

Civista Bank
Kettering, US
04.2015 - 09.2019
  • Maximized revenue through improved sales techniques and branch productivity
  • Built client rapport to ensure consistent satisfaction and loyalty
  • Promoted all financial products by maintaining excellent and teaching product knowledge
  • Established rapport with new clients to increase customer retention while maintaining professional customer interactions
  • Expanded client base by promoting new financial products
  • Organized, stocked, and maintained the teller window area
  • Collected member loan payments; coordinated daily cash reconciliation at a high-volume location
  • Answered telephone inquiries on banking products, including checking, savings, loans, and lines of credit
  • Researched industry competitors and compiled detailed analysis data while pursuing sales and gathering funds from clients
  • Achieved consistent recognition as a top sales performer, having exceeded quarterly sales goals by 20%
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback

Store Manager

Mattress Firm Holding
Beavercreek, US
10.2017 - 04.2019
  • Received 'Dayton Finest Award' for 3 out of 4 Quarters for Highest Percent to Budget in Sales for Dayton/ Cincinnati Market
  • Promoted to Sales Coach after 6 months
  • Managed store that exceeded company expectations in every category
  • Managed and maintained inventory quarterly reports for high producing store

Education

High School Diploma - Marketing and Business Technology

Kettering Fairmont High School
Kettering, OH
06.2003

Skills

  • Financial Services
  • Loan Application Management
  • Loan Officer Experience
  • Client Relationship Management
  • Effective Leadership
  • Retail Store Leadership
  • Financial Services Expertise
  • Cross-Functional Teamwork
  • Effective Time Management
  • Customer Service Excellence

Groups

  • New Member Committee / Dayton Chamber Of Commerce, 05/01/23, Present
  • Kettering Leadership Academy, 08/01/23, 05/31/24
  • Board Secretary i70/75 Business Association, 07/01/24, Present

Timeline

Member Development Manager

Dayton Area Chamber of Commerce
02.2024 - Current

Business Banking Officer

Day Air Credit Union
05.2022 - 11.2023

Personal Banker II

Civista Bank
04.2019 - 05.2022

Store Manager

Mattress Firm Holding
10.2017 - 04.2019

Personal Banker I

Civista Bank
04.2015 - 09.2019

High School Diploma - Marketing and Business Technology

Kettering Fairmont High School

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Sarah Malchow