Sarah Malczewski
Waterville
Summary
Results-driven owner/operator with strong financial management and interpersonal skills. Successfully managed diverse teams while ensuring high levels of customer satisfaction and operational excellence.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Malczewski's Lawn Care
Waterville
04.2015 - Current
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Promoted positive customer service by delivering timely responses and ensuring customer satisfaction.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved conflicts between employees in a professional manner.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Managed payroll processing for diverse employee groups across the organization.
- Managed recruitment processes, including job postings and candidate screenings.
- Managed performance reviews, disciplinary actions and salary negotiations.
Office Manager
Clean Wood Recycling
Toledo
05.2005 - 04.2015
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office inventory and placed new supply orders.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw inventory management and maintained stock levels for office supplies.
- Provided training to new hires on office policies and procedures.
- Coordinated schedules and meetings for staff and management teams effectively.
- Managed daily office operations and ensured smooth workflow at recycling facility.
Education
Associate of Science - Information Technology
Owens Community College
Perrysburg, OH05-2014
High School Diploma -
Anthony Wayne High School
Whitehouse, OH06-2005
Skills
- Project management
- Scheduling efficiency
- Business operations
- Recruitment management
- Financial management
- Customer service
- Problem solving
- Time management
- Business operations management
- Financial planning
- Inventory management
- Personnel management
- Recruiting and hiring
- Accounting principles
- Cashflow management
- Financial reporting
- Profit optimization
- Hiring
- Payroll processing
Timeline
Owner/Operator
Malczewski's Lawn Care
04.2015 - Current
Office Manager
Clean Wood Recycling
05.2005 - 04.2015
Associate of Science - Information Technology
Owens Community College
High School Diploma -
Anthony Wayne High School