Sarah Mallory
Yukon,OK
Summary
Professional in hospitality industry known for delivering exceptional training and support to enhance team performance. Expertise in creating and implementing training programs, improving service standards, and fostering collaborative environment. Strong interpersonal skills, adaptability, and results-driven approach ensure high satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Server Trainer
Longhorn Steakhouse
01.2022 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Barista Trainer
Starbucks
01.2020 - 01.2022
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Taught proper procedures and strategies for success to new employees.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled cash and processed payments accurately to avoid errors.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Kitchen Line Cook
Marco's Pizza
08.2019 - 01.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
Cashier
MOOYAH Burgers, Fries & Shakes
04.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Leader
Menchie's Frozen Yogurt
01.2019 - 08.2019
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
No Degree - Biological Sciences
Oklahoma City Community College
Oklahoma City, OK05-2026
Skills
- Effective time management
- Reliability and punctuality
- Liquor license and Food handler certified
- Costumer service excellence
- Team member training
- Cash handling and management
- Patience and empathy
- Professionalism and courtesy
- Time management skills
- Strong work ethic
Timeline
Server Trainer
Longhorn Steakhouse
01.2022 - Current
Barista Trainer
Starbucks
01.2020 - 01.2022
Kitchen Line Cook
Marco's Pizza
08.2019 - 01.2020
Cashier
MOOYAH Burgers, Fries & Shakes
04.2019 - 08.2019
Team Leader
Menchie's Frozen Yogurt
01.2019 - 08.2019
No Degree - Biological Sciences
Oklahoma City Community College
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