Sarah Mancel
Certified Customer Rep
Griffin,GA
Summary
Dynamic administrative professional with a proven track record at WTOC TV, excelling in client support and clerical coordination. Enhanced customer satisfaction through effective communication and problem resolution. Proficient in computer applications, I consistently optimized scheduling and resource allocation, contributing to a more efficient office environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Independent Printing & Packaging
03.2021 - 01.2023
- Coordinated communication between departments, facilitating smoother workflow and collaboration.
- Processed incoming correspondence, prioritizing tasks based on urgency and importance.
- Supported office supply inventory management, reducing costs through effective vendor negotiation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Receptionist Administrator
WTOC TV
05.2014 - 11.2021
- Managed multi-line phone system, ensuring prompt and courteous customer service.
- Coordinated scheduling for appointments and events, optimizing staff availability and resource allocation.
- Maintained accurate records of incoming and outgoing correspondence, enhancing office organiz
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Acted as first point of contact and set appointments for prospective clients.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Sales Associate
Home Depot
02.2019 - 01.2021
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Executed sales strategies to meet or exceed revenue targets consistently.
- Analyzed customer needs to recommend appropriate products, increasing satisfaction rates.
- Maintained inventory accuracy through regular stock checks and effective organization.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Resolved customer inquiries and complaints promptly, ensuring positive outcomes for all interactions.
Education
Associate of Arts - Certified Customer Service Rep.
Coosa Valley Technical College
Rome Ga03-2008
No Degree - Customer Service
Dalton State College
Dalton, GA04-2006
Skills
- Client support
- Efficient data input
- Proficient in computer applications
- Clerical coordination
- Customer service
Accomplishments
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Recognized by customers and Sales Associates for expedient and effective service
- Recognized by customers and Sales Force for expedient and effective service.
- Responded to over 100 customer inquiries each day.
Affiliations
Moose Club Member for 2 years.
Certification
- CAP - Certified Administrative Professional
Languages
English
Full Professional
Spanish
Elementary
Timeline
Administrative Assistant
Independent Printing & Packaging
03.2021 - 01.2023
Sales Associate
Home Depot
02.2019 - 01.2021
Receptionist Administrator
WTOC TV
05.2014 - 11.2021
Associate of Arts - Certified Customer Service Rep.
Coosa Valley Technical College
No Degree - Customer Service
Dalton State College
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