Sarah Mandeville
1314 Emporia St,CO
Summary
Proven leader in customer service and sales management, notably at T-mobile, where I spearheaded strategies boosting client satisfaction and productivity. Expert in relationship building and staff management, my approach combines motivational skills with analytical problem-solving to exceed performance targets and foster team collaboration.
Overview
1
1
Certification
Work History
Customer Service and Sales Manager
T-mobile
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Supervisor of Customer Service
Convergys
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Trained leadership in effective coaching styles leading to increase in customer satisfaction.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Effective communication with vendors and clients alike to achieve a cohesive World Class product of customer satisfaction.
Sales and Support
Globus Family Of Brands
- Developed comprehensive training materials to educate sales and support teams on new products and updates.
- Streamlined internal communication between sales and support teams for better collaboration and client satisfaction on an international and multi office leve.
- Consistently exceeded performance targets by adopting a customer-centric approach to sales and support tasks.
- Streamlined communication between sales and support teams, resulting in increased efficiency.
Skills
- Relationship Building
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Client Relationship Management
- Account Management
- Analytical problem solver
- Performance Management
- B to B sales
- Resolution-oriented
- Team Oversight
Accomplishments
- Created a company-wide, comprehensive training program for all leadership service team members.
- Developed quality training for World Class Customer Service requirements leading in 5 years of JD power and Associates Best in Customer Service Awards.
- Collaborated international teams in the development of procedures aimed to retain and influence future endeavors.
- Trained leaders in effective coaching styles resulting in needle moving metrics.
Certification
- Sie and series 6 certfication
- Perdue coaching and training certified.
- Perdue quality and World Class Customer service certified.
Timeline
Customer Service and Sales Manager
T-mobile
Supervisor of Customer Service
Convergys
Sales and Support
Globus Family Of Brands
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