Sarah Manning
Federal Way,WA
Summary
Dedicated security professional with expertise in crisis intervention and conflict resolution. Proven ability to enhance guest experiences through proactive crowd management and effective communication. Committed to maintaining safety and compliance while fostering a welcoming environment.
Overview
11
11
years of professional experience
Work History
Special Response Team (SRT) Officer
Allied Universal Event Services
09.2025 - Current
- Respond rapidly to security incidents, medical emergencies, disturbances, and safety concerns at large-scale sporting events, concerts, and special events.
- Conducted proactive mobile patrols of stadiums and event venues to identify and mitigate safety and security risks, enhancing overall event safety.
- De-escalate conflicts using effective communication and crisis intervention techniques, helping resolve incidents safely and professionally.
- Coordinate with venue management, supervisors, law enforcement, fire personnel, and emergency medical services during routine operations and emergency responses.
- Enforce venue policies while maintaining a safe, welcoming, and customer-focused environment for thousands of guests.
- Managed crowd control, secured restricted areas, and protected performers, athletes, officials, and staff.
- Respond to unauthorized access attempts, suspicious activity, unattended property, and other security threats following company protocols.
- Completed detailed incident reports and maintained thorough documentation of security-related events, ensuring accountability and facilitating follow-up actions.
- Operate two-way radio communications and maintain situational awareness in fast-paced, high-pressure environments.
- Mentor and support other event security personnel while demonstrating professionalism, sound judgment, and teamwork.
Assistant Store Manager
Safelite Auto Glass
Seattle, USA
01.2018 - 12.2022
- Managed all aspects of store operations and management, including safety, facility management, inventory management, and timecard records.
- Collaborated across organizational boundaries with store managers, warehouse managers, dispatchers, and regional operation center to achieve operational goals.
- Provided regular coaching and development that focuses on recalibrations, productivity, quality time/job management.
- Identified and address any barriers to retention, including managing associate work-related concerns.
- Addressed barriers to retention by managing associate work-related concerns and implementing solutions.
- Built strong teams by focusing on recruitment and team dynamics.
Windshield Repair and Replacement Technician
Safelite Auto Glass
Seattle, USA
03.2015 - 01.2018
- Provided quality auto glass installation services, including windshield replacement and crack repair.
- Implemented industry best practices and company standards to ensure timely and high-quality installation and repair services.
- Achieved quality assurance and customer satisfaction objectives through proactive service and support.
- Met or exceeded company-defined quality and production goals.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Increased customer satisfaction by providing information, answering questions and resolving any issues.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Provided advanced training and guidance to newly certified technicians.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed work orders efficiently to ensure timely completion of tasks.
- Demonstrated clear understanding of TVQ, NPS, and MPC pay structure for effective performance management.
Education
High School Diploma -
Orting High School
Orting, WA06-1999
Skills
- Crisis management
- De-escalation techniques
- Crowd control tactics
- Safety compliance
- Situational awareness
- Incident management
- Security enforcement
- Crowd management
- Communication strategies
- De-escalation strategies
Timeline
Special Response Team (SRT) Officer
Allied Universal Event Services
09.2025 - Current
Assistant Store Manager
Safelite Auto Glass
01.2018 - 12.2022
Windshield Repair and Replacement Technician
Safelite Auto Glass
03.2015 - 01.2018
High School Diploma -
Orting High School