Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Hatley

New Orleans,LA

Summary

Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet specific goals. Customer-focused professional with successful 10-year career in costumer service.


I have completed the Level 1 Beginner session and am currently enrolled in Intermediate classes taught by Steven Donnelly at the New Orleans School of Metalsmithing

Overview

11
11
years of professional experience

Work History

Bench Jeweler- in Training

Thomas Mann Studio
12.2023 - Current
  • Formed, joined or assembled metal pieces and wires, using soldering irons, gas torches and hand tools.
  • Estimated repair costs based on expected labor and materials requirements.
  • Constructed both one-off and mass-produced items
  • Conducted inspections and cleaning of jewelry items
  • Refurbished older pieces by cleaning and polishing
  • Fabricated pieces by hand and using specialized equipment.
  • Passionate about learning and committed to continual improvement.



Gallery Manager

Thomas Mann Design
10.2012 - Current


  • Handle all sales and web orders as well as shipping and repairs.
  • Research issues to obtain appropriate answers and solutions to special orders pertaining to custom ordered jewelry and art pieces.
  • Create and lead sales promotions and advertising strategies to boost profits and bring in new customers and maintaining social media accounts.
  • Develop and nurtured lasting relationships with clients through dedicated assistance and customer service.
  • Work closely with the business owner to plan gallery events and ensure that they run smoothly.
  • Handle all fundraising donations and communications.
  • Work various art shows in different locations and settings.
  • Work closely with the studio manager to create new production jewelry designs.
  • Photography of art and jewelry for the retail website.

Education

English

University of Louisiana At Lafayette
Lafayette, LA

New Orleans School of Metalsmithing
New Orleans, LA

Skills

  • Customer Engagement
  • Networking
  • Expediting sales
  • POS Terminal Operations
  • MS Excel
  • Merchandising
  • Flexible Work Schedule
  • Implementing Pricing Strategies
  • Social media
  • Soldering abilities
  • Jump Ring Creation
  • Flexible Shaft Skills
  • Soldering skills
  • Annealing Metals
  • Hand Fabrication

Timeline

Bench Jeweler- in Training

Thomas Mann Studio
12.2023 - Current

Gallery Manager

Thomas Mann Design
10.2012 - Current

English

University of Louisiana At Lafayette

New Orleans School of Metalsmithing

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Sarah Hatley