Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Sarah Marcus

Underwood,MN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Overview

16
16
years of professional experience

Work History

- Current

Head Cashier

The Home Depot
08.2022 - Current
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash, card and check purchases and returns.
  • Maintaining technology services by preforming IT service calls.
  • Covering multiple departments for other employee breaks and open shifts.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Mentored new team members on sales software system operation.
  • Maintained and updated security protocols for front desk operations.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Managed staffing levels to provide optimal support for cash register operations.

Early Childhood Special Education Paraprofessional

ISD #544
08.2021 - 05.2023
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Interacted physically and verbally with students throughout each day.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported teacher in development of individual learning strategies.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
  • Worked with students to promote learning and pro-social development.
  • Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
  • Observed students' performance and recorded relevant data to assess progress.
  • Provided individualized reading, writing and math instruction to support student development.
  • Collaborated with teachers and specialists to assess student progress.
  • Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
  • Helped feeding and daily living skills to support physical and emotional well-being.
  • Instructed student activities to implement goals for remediation of deficiencies and drive student success.

Flooring Specialist

The Home Depot
03.2020 - 08.2022
  • Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
  • Maintained shelf availability to ensure products are available when customers come to shop
  • Product knowledge of current stock available and how to use the products
  • Knowledge of current trends for blinds and shade, tile, laminate, vinyl planks, hardwood and coinciding accessories.
  • Customization of blinds per customer specifications
  • Assisted customers with making informed decision about the type of flooring they will have installed in their homes.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Instructed customers, building managers and custodians on flooring maintenance and care procedures.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Pro Cashier

The Home Depot
04.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked a set schedule for consistent customer service for pro customers/contractors
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cashier

The Home Depot
01.2016 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Appliances

The Home Depot
09.2015 - 01.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Cashier

The Home Depot
03.2015 - 09.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Camp Counselor

Northstar Council Boy Scouts Of America
06.2008 - 08.2011
  • I worked seasonal positions within a summer camp that went from June to August and a winter camp that went from January to March
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Set up and demonstrated proper use of tents, sleeping bags and camping equipment to encourage preparedness and organization.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.

Education

Associate of Arts - Liberal Arts And General Studies

Minnesota State Community And Technical College
Fergus Falls, MN

Associate of Arts - Liberal Arts And General Studies

Vermilion Community College
Ely, MN

Associate of Arts - Fine Arts

Minnesota State Community And Technical College
Fergus Falls, MN

Associate of Arts - Fine Arts

Anoka-Ramsey Community College
Minneapolis, MN

Skills

  • Ladder Safety
  • Manual Handling
  • Regulatory Compliance
  • Hazard Identification
  • Workplace Inspections
  • Fire Prevention
  • Fall Protection
  • Equipment Maintenance
  • Accident Prevention
  • Lifting Operations
  • Personal Protective Equipment
  • Risk Reduction
  • Report Writing
  • Crisis Prevention Intervention

Volunteer Experience

  • Safety Captain/Team for the Home Depot for 3 years - Lead monthly safety meetings, organize tasks for the team members to complete, and ensure safety procedures are being followed by store associates
  • New Associate Coach - trained new associates on register processes and procedures, provide tours of the store, introduced new associates to key personnel
  • Party Committee - plan celebrations for Christmas, Halloween and Success (profit) Sharing.

Timeline

Head Cashier

The Home Depot
08.2022 - Current

Early Childhood Special Education Paraprofessional

ISD #544
08.2021 - 05.2023

Flooring Specialist

The Home Depot
03.2020 - 08.2022

Pro Cashier

The Home Depot
04.2019 - 03.2020

Cashier

The Home Depot
01.2016 - 04.2019

Appliances

The Home Depot
09.2015 - 01.2016

Cashier

The Home Depot
03.2015 - 09.2015

Camp Counselor

Northstar Council Boy Scouts Of America
06.2008 - 08.2011

- Current

Associate of Arts - Liberal Arts And General Studies

Minnesota State Community And Technical College

Associate of Arts - Liberal Arts And General Studies

Vermilion Community College

Associate of Arts - Fine Arts

Minnesota State Community And Technical College

Associate of Arts - Fine Arts

Anoka-Ramsey Community College

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Sarah Marcus