Sarah-Marie Hall
Aurora,CO
Summary
Highly experienced financial and healthcare leader with a track record of success in managing internal accounting processes, improving controls, and strengthening systems for optimal performance. Skilled in all aspects of accounting, including accounts payable and receivable. Adept at building and leading solid teams to handle high-volume operations with consistency, accuracy, and full compliance with regulatory requirements. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Encouraging manager and analytical problem-solver with talents for team building, leading, motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Senior Clinical Support Representative
National Jewish Health
01.2024 - Current
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
Account Administrative Representative Team Lead
Kaiser Permanente
11.2009 - 08.2023
- Subject Matter Expert for group account eligibility, reconciliation, performance guarantee management, escalated issues.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Co Lead Unit Based Team Labor Management Partnership department wide process improvements & collaborations.
- Developed strong internal & external relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Worked with team to identify areas of improvement and devised solutions based on findings including training content development
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Customer Service Representative
Rubin & Raine LLC
03.2007 - 05.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Hospital prebilling & high balance account management
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Manager
US Bankcorp
11.1998 - 02.2007
- Personal Banker III 5 years, Assistant Manager 2 years
- High level structured complex customer service phone & diversity training
- Personal, business, retirement & international banking
Education
Certificate - Advanced Computers & Job Readiness
Center For Work Education And Employment
Denver, CO05.1998
High School Diploma -
Abraham Lincoln High School
Denver, CO05.1997
Skills
- Process Management Improvement
- Enrollment & Electronic file Processing
- Reconciling High Balance Accounts
- Mentor & Motivates to drive high energy solution based culture
- High level Customer Service Internal & External Clientele
- Managing Multiple tasks with great attention to details & sense of urgency
- Customer Relationship Management, Conflict Resolution & Escalations
- Training Coaching & material Development
- Complex Problem-Solving Ability & Analysis root cause research
- Call Center Operations & High Level Customers Service Internal & External Clientele
- Strategic Group, Personal , Business & International Account Management
- Microsoft Office, Excel, Word, PowerPoint, EPIC
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50+ staff members.
- Collaborated with Labor & Management in the development of business process efficiency tools and resources.
- Achieved cross regional success by completing program guarantees with accuracy and efficiency.
- Documented and resolved hospital pre-billing claim issues which led to high balance resolution.
- Achieved quality improvement through effectively helping with Business Process Management Learning & Development to update and cascade consistent learning materials for new departments.
Affiliations
International Society Female Professionals
Awards
- Kaiser Permanente -People Metter I Matter Excellence Award 2023, Innovation Fair Winner 2015, Summit Award Diversity Council Award 2014
- Ruben & Raine LLC - Top Performer 2008 & 2009
- US Bank - Summer Sales contest 2004
- CWEE - Silver Flame Alumni Award 2001
Timeline
Senior Clinical Support Representative
National Jewish Health
01.2024 - Current
Account Administrative Representative Team Lead
Kaiser Permanente
11.2009 - 08.2023
Customer Service Representative
Rubin & Raine LLC
03.2007 - 05.2009
Assistant Manager
US Bankcorp
11.1998 - 02.2007
Certificate - Advanced Computers & Job Readiness
Center For Work Education And Employment
High School Diploma -
Abraham Lincoln High School
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