Sarah Marrero
Dalton
Summary
Highly motivated professional with a diverse background in security, logistics, and customer service. Recent certifications in front desk medical assisting and human resources specialist have equipped me with the necessary skills to make a valuable contribution in a healthcare or HR setting. Adapting quickly to new environments and consistently delivering exceptional service are strengths consistently demonstrated.
Overview
13
13
years of professional experience
Work History
Delivery driver
Doordash
04.2020 - Current
- Safely and efficiently transport goods, packages, or merchandise from the distribution center, warehouse, or supplier to the designated delivery locations, such as residential addresses, businesses, or retail stores
- Provide excellent customer service by greeting customers courteously, verifying delivery details, obtaining signatures or proof of delivery, and addressing any inquiries, concerns, or special requests related to the delivery
- Follow all traffic laws, regulations, and safety standards while operating the delivery vehicle on public roads, highways, and streets, including obeying speed limits, traffic signals, and signage, and practicing defensive driving techniques to minimize the risk of accidents or incidents
- Maintain open and effective communication with dispatchers, supervisors, and customers regarding delivery schedules, delays, changes, or issues, and coordinate with other delivery drivers or team members to ensure smooth and efficient operations
Security officer
Allied Universal Security
06.2020 - Current
- Conduct regular patrols of assigned areas to ensure security and detect any signs of intrusion, unauthorized activity, or safety hazards
- Manage access points by verifying credentials, issuing passes, and ensuring only authorized personnel enter restricted areas
- Guided individuals through the premises while maintaining a professional demeanor.
- Resolve conflicts or disturbances calmly and tactfully, using DE-escalation techniques and following established protocols to ensure minimal disruption and maintain a safe environment
Shopper
Instacart
01.2020 - Current
- Meet with clients to understand their preferences, style preferences, size requirements, budget constraints, and specific shopping needs, and establish a clear understanding of their expectations and objectives
- Curate a selection of products, clothing, accessories, or gifts based on the client's preferences, style, occasion, and budget, using their knowledge of fashion trends, brands, and retailers to offer suitable options
- Maintain ongoing communication with clients to follow up on their shopping experiences, gather feedback, and address any concerns or suggestions, ensuring customer satisfaction and loyalty through personalized attention and exceptional service
- Respect client privacy and confidentiality by safeguarding sensitive information, such as personal preferences, sizes, or financial details, and maintaining the highest standards of professionalism, integrity, and discretion in all interactions and transactions
Security officer
Walden Security
07.2019 - 04.2020
- Monitor surveillance cameras and alarm systems to detect and respond to security threats
- Respond to emergencies such as fire alarms, medical incidents, or security breaches swiftly and effectively, taking appropriate actions to mitigate risks and maintain safety
- Document all security-related incidents, including observations, actions taken, and any relevant details, to maintain accurate records and aid in investigations
- Enter data from various sources, such as paper documents, electronic files, or online forms, into the organization's database system accurately and efficiently
- Perform regular quality checks on data entry work to ensure compliance with established standards, guidelines, and procedures, identifying and resolving any issues or discrepancies
Shipping clerk
M and A Matting
01.2018 - 07.2019
- Receive, review, and process customer orders, sales orders, or shipping requests, verifying product availability, order accuracy, and shipping details, and entering relevant information into the shipping system or software
- Prepare and pack merchandise for shipment by selecting appropriate packaging materials, arranging items securely within packages or containers, labeling packages with shipping labels, bar codes, or tracking numbers, and ensuring proper documentation and labeling compliance
- Coordinate with carriers, freight forwarders, or shipping companies to schedule pickups, deliveries, or shipments, arrange transportation logistics, negotiate rates, and ensure timely dispatch and delivery of goods to designated destinations
- Maintain accurate inventory records, stock levels, and stock locations within the warehouse or storage facility, conducting regular inventory counts, reconciling discrepancies, and updating inventory databases or systems as needed
Picker
Amazon
08.2012 - 12.2017
- Retrieve items or products from designated locations within the warehouse or storage area based on order specifications, pick lists, or electronic order management systems, ensuring accuracy and completeness of order fulfillment
- Verify the accuracy of selected items by comparing them with order details, product descriptions, or bar codes, checking for correct quantities, sizes, colors, and product specifications, and flagging any discrepancies or errors for resolution
- Utilize various picking methods and techniques, such as batch picking, zone picking, or wave picking, depending on the volume, complexity, and urgency of orders, to optimize productivity, minimize travel time, and maximize efficiency in picking operations
- Inspect selected items for damages, defects, or quality issues, ensuring that only high-quality, undamaged products are included in customer orders, and separating any damaged or unsuitable items for replacement or disposal
Education
Certificate - Technical Management
Georgia Northwestern Technical College
Rome, GA05.2024
Human Resources Manager Specialist -
Georgia Northwestern Technical College
05.2024
Front Desk Medical assisting - undefined
Georgia Northwestern Technical College
Dalton05.2022
Diploma - undefined
LaFayette High School
Lafayette05.2010
Skills
- Microsoft PowerPoint
- Active Listening
- Attention to Detail
- Flexibility and Adaptability
- Conflict Resolution
- Adaptability
- Creativity
- Self-motivation
- Microsoft Office Word
- Critical thinking and problem solving
Scheduling Skills
- Leadership
- Communication Skills
- Decision Making
- Problem Solving
- Effective Time Management
- Teamwork
- Ability to Multitask
- Time Management
- Microsoft Excel
- Fast Learner
- Computer Skills
Timeline
Security officer
Allied Universal Security
06.2020 - Current
Delivery driver
Doordash
04.2020 - Current
Shopper
Instacart
01.2020 - Current
Security officer
Walden Security
07.2019 - 04.2020
Shipping clerk
M and A Matting
01.2018 - 07.2019
Picker
Amazon
08.2012 - 12.2017
Front Desk Medical assisting - undefined
Georgia Northwestern Technical College
Diploma - undefined
LaFayette High School
Certificate - Technical Management
Georgia Northwestern Technical College
Human Resources Manager Specialist -
Georgia Northwestern Technical College
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