Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Work Preference
Timeline
Hi, I’m

Sarah Martin

Customer Service Associate
Milwaukee,WI
Sarah Martin

Summary

Seasoned Customer Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

10
years of professional experience

Work History

DoorDash

Delivery Driver
11.2023 - Current

Job overview

  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Successfully avoided time delivery delays by carefully planning best routes.

FedEx

Customer Service Associate (CSA)
04.2019 - 10.2023

Job overview

  • Two time recipient of 'FedEx Outstanding Award' for attendance and assisting the team with schedule shortages including overtime
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Additionally manages collection of shipping data derived from customer interface
  • Responsibilities include nightly closing of shipping facility in the customer service area
  • Occasional responsibilities include securing facility, maintaining weekly reports.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

FedEx

Driver
04.2019 - 09.2021

Job overview

  • Provides efficient and safe delivery and pick-up of packages, while representing the company in a professional manner
  • Operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures
  • Answer customers questions on FedEx features of service, and keeps customers informed about the company and its services.

Education

Olive Harvey College
Chicago, IL

GED
06.2016

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Problem-Solving
  • Client Relationship Management
  • Payment Collection
  • Customer Relationships
  • Communication and Interpersonal Skills

Additional Information

References Upon Request

Availability
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Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Healthcare benefits401k matchWork from home optionCareer advancementCompany Culture

Timeline

Delivery Driver

DoorDash
11.2023 - Current

Customer Service Associate (CSA)

FedEx
04.2019 - 10.2023

Driver

FedEx
04.2019 - 09.2021

Olive Harvey College

GED

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Sarah MartinCustomer Service Associate