Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Martin

Woodbury,TN

Summary

Dynamic leader with a proven track record at DJ's Pizza and Steakhouse, enhancing guest relations and optimizing profitability through effective staff management and conflict resolution. Skilled in training and mentoring, I excel in front-of-house management, driving team performance and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

20
20
years of professional experience

Work History

Front of House Manager

DJ's Pizza and Steakhouse
11.2020 - Current
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Youth Recreational Baseball League President

Cannon County Dixie Youth Association
05.2019 - Current
  • Organized and executed registrations for youth baseball league twice a year with over 300 registrants.
  • Managed the purchasing of all equipment needed to run the season efficiently, including required field maintenance and upkeep.
  • Devised and presented business plans and forecasts to board of directors.
  • Organized successful special events, including tournaments and fundraisers, to increase program visibility and engagement.
  • Developed strong relationships with community partners to secure sponsorships and funding for the program.
  • Facilitated regular staff meetings to discuss goals, progress, challenges, and opportunities for improvement within the sports program.
  • Oversaw event planning logistics, ensuring smooth execution of tournaments, games, and other events.
  • Streamlined scheduling processes for improved league efficiency and organization.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.

Homeschool Teacher

Home
12.2012 - Current
  • Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements.

Medical Assistant, General Surgery

Murfreesboro Surgical Assoc., Dr. Andrew Hazley
11.2008 - 12.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Transcribed doctor dictation for medical records, assisting in writing prescriptions, scheduled all imaging and surgeries for the medical office.

Assistant Store Manager

Creme Caramel Coffee Shop
01.2005 - 11.2008
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Used POS system to accurately enter orders and process payments.

Education

Associate of Science - Medical Assisting

Keiser University
Fort Lauderdale, FL

Skills

  • Guest Relations
  • Conflict Resolution
  • Staff Management
  • Hiring
  • Training and mentoring
  • Restaurant Operations
  • Employee Scheduling
  • Staff Supervision
  • Task Delegation
  • Service prioritization
  • Front of House Management
  • Profitability Optimization

Timeline

Front of House Manager

DJ's Pizza and Steakhouse
11.2020 - Current

Youth Recreational Baseball League President

Cannon County Dixie Youth Association
05.2019 - Current

Homeschool Teacher

Home
12.2012 - Current

Medical Assistant, General Surgery

Murfreesboro Surgical Assoc., Dr. Andrew Hazley
11.2008 - 12.2012

Assistant Store Manager

Creme Caramel Coffee Shop
01.2005 - 11.2008

Associate of Science - Medical Assisting

Keiser University

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