SARAH MARTINEZ
San Marcos,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
2
2
years of professional experience
Work History
Medical Assistant Extern
CONCENTRA URGENT CARE
08.2023 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Used Citrix and Occusource software to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Maintained and updated patient records for accurate, current medical histories.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Greeted patients and provided required paperwork to facilitate services.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Receptionist
Supercuts
01.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected cash, card and check payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
MEDICAL ASSISTANT - Medical Assisting
Pima Medical Institute
San Marcos, CA08.2023
Associate of Science - Human Biology
National University College
06.2022
Skills
- Payment Collection and Processing
- Appointment Coordination
- Medical Histories and Vital Statistics
- Administrative Duties
- Medical Software Applications
- Medical Records Management
- Completing Insurance Forms
- Operational Efficiency
- Multi-Line Telephone Management
- Reception Management
- Knowledge of HIPAA Regulations
- Pulling Requests
- Mail Distribution
- Patient History Collection
- Medical Notes Transcription
- Schedule Management
- Call Transfers
- Patient Demographics
- Office Supplies and Inventory
- Understanding of Medical Ethics
- Managing Patient Records
- Patient Charting
- Healthcare Coding Competency
- Hospitality and Accommodation
- Documentation and Recordkeeping
- Clinical Medical Assistance
- Patient Interviews
- Clinical and Administrative Support
- Medical Terminology
- Patient Health Information Access
- Electronic Charting
- Computer Proficiency
- Continuous Quality Improvement (CQI)
- Message and Report Transcription
- Order Purchasing
- Maintaining Financial Records
- Scheduling Tests and Procedures
- Organization and Time Management
- Data Entry Software
- EHR Software
- Insurance Authorizations
- Patient Data Management Systems
Timeline
Medical Assistant Extern
CONCENTRA URGENT CARE
08.2023 - Current
Receptionist
Supercuts
01.2022 - 12.2022
MEDICAL ASSISTANT - Medical Assisting
Pima Medical Institute
Associate of Science - Human Biology
National University College
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