Sarah Martinez
San Antonio,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Agent/Manager
Team Infinity Real Estate Group
2020.02 - Current
- Implemented a comprehensive tracking system that allowed for real-time analysis of individual Sales Agent performance metrics.
- Adapted quickly to changing market conditions, reallocating resources as necessary to capitalize on emerging opportunities or mitigate risks.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Receptionist/Student Payroll Assistant
Elite Hair Studio
2016.01 - 2020.02
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced incoming call response time by implementing an effective call routing system.
Education
High School Diploma -
Judson High School
Converse, TX06.2003
Skills
- Direct Sales
- Conflict Resolution
- Client Relations
- Follow-up skills
- Call Management
- Product Knowledge
- Administrative Support
- Sales closing
- Strategic sales knowledge
Timeline
Sales Agent/Manager
Team Infinity Real Estate Group
2020.02 - Current
Receptionist/Student Payroll Assistant
Elite Hair Studio
2016.01 - 2020.02
High School Diploma -
Judson High School
Similar Profiles
Michelle BeckMichelle Beck
Realtor/Bookkeeper at LPT Realty formerly Team One Group Real EstateRealtor/Bookkeeper at LPT Realty formerly Team One Group Real Estate
Dominic HustDominic Hust
Realtor at Legacy Real Estate Team, My Home GroupRealtor at Legacy Real Estate Team, My Home Group
Michelle BeckMichelle Beck
Real Estate Agent/Bookkeeper at Team One Group Real EstateReal Estate Agent/Bookkeeper at Team One Group Real Estate