Sarah Martinez
West Columbia,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Paralegal
Sweeny, Wingate & Barrow
01.2025 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Store Manager
Oliver Gospel Roastery
12.2023 - 01.2025
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hired, trained, and mentored staff according to the mission and vision of Oliver Gospel.
- Attended marketing events to build brand image and wholesale clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Built wholesale clientele by building relationships with clients and conducting trainings with their staff.
- Coordinated events, including, but not limited to, Coffee on the Rooftop, Shrimp and Grits Festival, and a booth at the South Carolina State Fair.
Assistant Manager
Oliver Gospel Roastery
06.2023 - 12.2023
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Created employee schedules to align coverage with forecasted demands.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Monitored security to protect employees, customers and property.
Intern
Christ Chapel Church
08.2022 - 12.2022
- Worked under Outreach Pastor performing duties such as outreach events, leading volunteer groups, leading projects, and putting together a community resource list.
- Collaborated with local nonprofits to better help the community surrounding the church.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Cake Decorator
Whole Foods Market
11.2021 - 05.2022
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Cleaned and maintained kitchen equipment and oven.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
Part Time Coffee Roaster
Oliver Gospel Roastery
05.2025 - Current
- Enhanced coffee flavor profiles by implementing precise roasting techniques and adjusting roast levels.
- Performed troubleshooting, preventive maintenance and sanitation procedures.
- Communicated to manufacturing partners and monitored machine performance issues to minimize downtime.
- Maintained coffee quality by adhering to guidelines, product specifications, and quality procedures.
- Assisted in the development of new blends, contributing to product innovation and expanding company offerings.
Baker
Grey Ghost Bakery
07.2021 - 11.2021
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Complied with health and safety codes to protect staff and customers.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2019 - 07.2021
- Completed store opening and closing procedures and balanced tills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Troubleshot equipment to reduce service calls and downtime.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
09.2024 - Current
Associate of Science - Human Services
Trident Technical College
Charleston, SC05.2023
Certification - Baking And Pastry Arts
Trident Technical College
Charleston, SC01.2021
Skills
- Employee performance evaluation
- Team Development
- MS Office
- Orientation and training
- Staff Supervision
- Recruiting and interviewing
- Cost Control
- Team motivation
- People first leadership
Timeline
Part Time Coffee Roaster
Oliver Gospel Roastery
05.2025 - Current
Paralegal
Sweeny, Wingate & Barrow
01.2025 - Current
Bachelor of Arts - Human Services
Southern New Hampshire University
09.2024 - Current
Store Manager
Oliver Gospel Roastery
12.2023 - 01.2025
Assistant Manager
Oliver Gospel Roastery
06.2023 - 12.2023
Intern
Christ Chapel Church
08.2022 - 12.2022
Cake Decorator
Whole Foods Market
11.2021 - 05.2022
Baker
Grey Ghost Bakery
07.2021 - 11.2021
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2019 - 07.2021
Associate of Science - Human Services
Trident Technical College
Certification - Baking And Pastry Arts
Trident Technical College
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