Sarah Martinez
West Columbia,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Oliver Gospel Roastery
06.2023 - Current
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Created employee schedules to align coverage with forecasted demands.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Monitored security to protect employees, customers and property.
Intern
Christ Chapel Church
08.2022 - 12.2022
- Worked under Outreach Pastor performing duties such as outreach events, leading volunteer groups, leading projects, and putting together a community resource list.
- Collaborated with local nonprofits to better help the community surrounding the church.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Cake Decorator
Whole Foods Market
11.2021 - 05.2022
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Cleaned and maintained kitchen equipment and oven.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
Baker
Grey Ghost Bakery
07.2021 - 11.2021
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Complied with health and safety codes to protect staff and customers.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2019 - 07.2021
- Completed store opening and closing procedures and balanced tills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Troubleshot equipment to reduce service calls and downtime.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Arts - Business Administration - Non Profit Management
Southern New Hampshire University
12.2025
Associate of Science - Human Services
Trident Technical College
Charleston, SC05.2023
Certification - Baking And Pastry Arts
Trident Technical College
Charleston, SC01.2021
Skills
- Employee performance evaluation
- Team Development
- MS Office
- Orientation and training
- Staff Supervision
- Recruiting and interviewing
- Cost Control
- Team motivation
- People first leadership
Timeline
Assistant Manager
Oliver Gospel Roastery
06.2023 - Current
Intern
Christ Chapel Church
08.2022 - 12.2022
Cake Decorator
Whole Foods Market
11.2021 - 05.2022
Baker
Grey Ghost Bakery
07.2021 - 11.2021
Shift Supervisor
STARBUCKS COFFEE COMPANY
04.2019 - 07.2021
Bachelor of Arts - Business Administration - Non Profit Management
Southern New Hampshire University
Associate of Science - Human Services
Trident Technical College
Certification - Baking And Pastry Arts
Trident Technical College
Similar Profiles
Christian AlbertsenChristian Albertsen
Training & Development Specialist at Oliver GospelTraining & Development Specialist at Oliver Gospel
Christian AlbertsenChristian Albertsen
Training & Development Specialist at Oliver GospelTraining & Development Specialist at Oliver Gospel
Owen GerhardsOwen Gerhards
Manager at Caffeina Coffee RoasteryManager at Caffeina Coffee Roastery