Sarah Martinez
El Paso
Summary
Business Management graduate with a strong foundation in marketing, HR, and client strategy, currently working in implementation and project coordination. Eager to pivot into social media marketing to align my career with my passion for content creation, digital storytelling, and brand engagement. Proven ability to lead cross-functional teams, manage client relationships, and develop compelling visual communications. Looking to apply my analytical and creative skills in a marketing-focused role that drives audience growth and brand visibility.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Implementation Specialist III
ADP
El Paso
01.2024 - Current
- Managed over 20 clients, leading weekly project strategy calls that boosted client satisfaction to 97%.
- Developed branded decks and onboarding documents, decreasing client inquiries by 40%.
- Created internal guides for new hire development, achieving 30% higher testing scores.
- Collaborated cross-functionally to enhance first-payroll success rate by 25%.
Implementation Specialist II
ADP
El Paso
09.2023 - 01.2024
- Boosted client referrals by 25% through improved communication and support.
- Designed job aids that reduced client processing errors by 80%.
- Maintained a 4% amendment rate, 30% above department average.
Disney College Program Intern
Walt Disney World
Orlando
04.2022 - 08.2022
- Supported guest engagement in a $30K/day operation, reducing complaints by 35%.
- Improved positive guest reviews by 20% via satisfaction check-ins.
- Created guest Magical moments featured in 15+ social media posts.
Education
Bachelor of Arts - Business Management, HR, Marketing, Finance, International Business
North Central College
Naperville, IL05.2023
Skills
- Digital Tools: Canva (Advanced), Photoshop (Intermediate), Capcut (Intermediate), Cricut (Advanced)
- Project management
- Client relationship management
- Office: Word, PowerPoint, Excel (Advanced), Workforce Now
Extracurricular Activities
Marketing & Creative Chair - Impact Org, ADP | Sep 2023 - Present - Created 30+ branded graphics, increasing event participation by 60%. - Boosted volunteer sign-ups by 45% through targeted internal campaigns. Student Marketing Chair - Forensics Team, North Central College | Aug 2022 - May 2023 - Grew Instagram engagement by 40% via themed content and outreach. - Increased member interest by 50% through events and peer campaigns.
Certification
HubSpot Social Media Marketing, Digital Marketing, and SEO
Languages
Languages: Native Spanish Speaker
Languages
Spanish
Native/ Bilingual
Accomplishments
Dean's List member 2023
National Semifinalist awards in Forensic Duo Speaking Competition
Affiliations
- El Paso Amigo Ambassador
- ADP Impact Organization Newsletter Editor
- Texas State Wrestling Champion
References
References available upon request.
Timeline
Implementation Specialist III
ADP
01.2024 - Current
Implementation Specialist II
ADP
09.2023 - 01.2024
Disney College Program Intern
Walt Disney World
04.2022 - 08.2022
Bachelor of Arts - Business Management, HR, Marketing, Finance, International Business
North Central College
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