Sarah Martocci
Highland Heights
Summary
Dynamic District Manager with a proven track record at Family Dollar, excelling in sales management and team building. Adept at driving performance oversight and operational excellence, I have successfully led diverse teams to exceed sales goals and enhance customer satisfaction through effective leadership and strategic inventory management.
Overview
14
14
years of professional experience
Work History
District Manager
Family Dollar
01.2021 - 11.2024
- Merchandising, operational, and expense control programs for up to 20 stores
- Exceeding operational goals as related to sales, profitability and expenses through implementation of established programs and processes
- Motivate my team in a fast-paced, challenging and compelling environment
- Sourcing, attracting, interviewing and selecting quality individuals to join my team and company
- Selecting and developing diverse talent for the district
- Conducting field training and joint field work with my team by developing and implementing short and long term goals
- Overseeing sales meetings and orientations for new and veteran team members
- Managing operational budgets participating in special needs or future projects as needed
- Demonstrated strong analytical, organizational, problem solving, and communication skills with all levels of management
- Demonstrated abilities with Human Resource and Asset Protection issues
District Manager
Dollar General
10.2019 - 01.2021
- Identify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.)
- Superior customer service through fun, friendly stores
- Focuses on customers by anticipating customer need, overcoming obstacles, and continually striving to improve customer satisfaction
- Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives
- Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential
- Communicates effectively by providing clear and timely communication and demonstrating effective listening skills
- Demonstrates adaptability by adjusting to changing business priorities
- Drives results by identifying opportunities to improve performance
- Works efficiently by planning and organizing work to achieve goals and objectives
- Consistent and effective communication of divisional and regional priorities to store teams
- All tools are effectively utilized in each store and market resulting in superior inventory presentation and management
- Protection of company assets through loss prevention and expense efficiencies
- Effective planning & execution of company objectives
Store Manager
Dollar General
11.2017 - 10.2019
- Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed
- Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination
- Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies
- Ensure that the store is appropriately staffed and effectively opened and closed each day
- Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week
- Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors
- Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts
- Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes
- Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage
- Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls
- Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures
- Provide superior customer service leadership
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance
- Complete all paperwork and documentation according to guidelines and deadlines
District Manager
Spirit Halloween
06.2017 - 11.2017
- Permitting for all assigned locations
- Business license, sign permits, building permit and alarm's
- Inspections with building, fire and per-opening/certificate of occupancy
- Planning/Recruiting, interviewing and hiring all team members
- Creating all store layouts, Utilities and Trash setup, Fixture installation and labeling, Merchandise sorting
- Key documents before opening the store's: Store manager orientation, grand opening checklist, store standards and ISE program
- Setup daily sales goals, daily task assignments, schedule, SLC training, going over opening and closing procedures
- Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment
- Ensure that store is adequately equipped with tools necessary to perform required tasks
Market Sale's Manager
Radio Shack
07.2010 - 05.2017
- Drive sales, clear written/verbal communication, conducting conference call's, new manager indoctrination, develops manager skills, coordinate recruiting efforts, leads visual merchandising standards projects, re-training opportunity groups
- Weekly Store Standards Certification Visit: Verifying that visual merchandising projects were done to company standards
- Making sure Loss Prevention procedures are being followed and executed appropriately
- Spot checking monthly returns, post void, employee sales and any paid-out
- Store Sale's Visit: Ensuring that the store manager and team members are following the 'Sales Path.'
- Walking the sale's floor pulling top product and going over features with the team
- Role-playing and team selling in the real life situations so employees can see how to overcome objections
- Staffing: Responsible for recruiting, interviewing and hiring all new store manager's
- Performs second interviews for all potential new hires for all the store's
- Customer Experience: Key contact for customer needs and provide first level support to stores in my assigned market
Skills
- Sales management
- Inventory management
- Team building
- Performance evaluation
- Visual merchandising
- Loss prevention
- Channel Partner Relationships
- District expansion
- Leadership skills
- Problem-solving aptitude
- Performance oversight
- Operational oversight
- Team recruiting and onboarding
Timeline
District Manager
Family Dollar
01.2021 - 11.2024
District Manager
Dollar General
10.2019 - 01.2021
Store Manager
Dollar General
11.2017 - 10.2019
District Manager
Spirit Halloween
06.2017 - 11.2017
Market Sale's Manager
Radio Shack
07.2010 - 05.2017
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