Sarah Mascoe
Martinsville,IN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
IU Health Podiatry
11.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Casheir
Goodwill
12.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Sales Floor Associate
Walmart
07.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Recommended accessories and complementary purchases to boost revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Martinsville High School
Martinsville, IN05.2019
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
- Reliable team player
- Procedure Assistance
- Compassionate
- CPR
- Specimens collection and processing
- Patient Assessments
- Professionalism and Ethics
- Maintaining confidentiality
- Appointment Setting
- Compassionate caregiver
- Sterilization techniques
- First Aid
- Anatomy and Physiology Knowledge
- Equipment Sterilization
- Trustworthy companion
- Adaptable
- Simple dressings
- Prioritizing stat orders
- Professional Bedside Manner
- Valid Indiana driver's license
- Indirect Patient Care
- Reliable transportation
- Family Education
- Dementia and Alzheimer's knowledge
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant
IU Health Podiatry
11.2021 - Current
Casheir
Goodwill
12.2020 - 10.2021
Sales Floor Associate
Walmart
07.2019 - 12.2020
High School Diploma -
Martinsville High School
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