Sarah Massengale

• Manage day-to-day operations for a youth baseball organization with 22 teams, ensuring all administrative tasks run smoothly and efficiently.
• Coordinate and manage a diverse group of coaches, players, and parents, providing clear communication and support throughout the season.
• Lead all recruitment efforts, helping to grow the organization by attracting new players and coaches. Developed branding strategies and promotional materials to strengthen the organization's visibility and attract new members.
• Manage the organization’s social media platforms, website content, and online branding to engage with parents, players, and the community. Increased social media engagement by [X]% through strategic posts and interactions.
• Plan and schedule practices, tryouts, tournaments, and team events, ensuring smooth coordination across all teams and coaches.
• Develop and maintain strong relationships with parents, answering questions, organizing meetings, and communicating updates on schedules, team rosters, and important events.
• Maintain accurate player rosters, manage player registration for tournaments, and ensure all paperwork is completed on time.
• Organize and register teams for local and out-of-town tournaments, managing logistics such as transportation, accommodations, and schedules.
• Organize team events, fundraisers, and social gatherings to promote team spirit and raise funds for the organization.
• Continuously refine and streamline administrative processes to improve efficiency and effectiveness across all functions of the organization.

• Mentored and coached a team of 185 health coaches, directly impacting over 2800 clients’ health and wellness journeys.
• Led workshops and 1:1 coaching sessions, increasing coach retention by 25% and enhancing team performance.
• Developed personalized business strategies for coaches, resulting in a 20% growth in client acquisition within the first six months.
• Provided ongoing support to coaches in marketing, branding, and client engagement, fostering sustainable business growth.

Certified Health Coach | 03/2020 - Present

• Guided clients to achieve their health and wellness goals through tailored coaching on nutrition, exercise, and lifestyle modifications.
• Conducted health assessments, designed personalized health plans, and tracked client progress to ensure optimal results.
• Collaborated with other healthcare professionals to offer holistic, evidence-based care.
• Motivated clients to adopt sustainable healthy habits, leading to a 30% improvement in client retention.

• Successfully recruited and onboarded 50+ candidates for various roles, reducing time-to-hire by 15%.
• Conducted candidate interviews, reference checks, and processed applications to ensure the best-fit candidates.
• Coordinated and facilitated interviews, ensuring a seamless candidate experience, improving placement accuracy by 20%.
• Supported the on-boarding process by facilitating background checks and drug screenings for new hires.
• 100% remote position

• Provided administrative support to the Director of Accommodations, assisting students with disabilities in achieving academic goals.
• Processed student applications and transcripts, coordinated independent studies, and registered students for courses.
• Organized student orientation seminars, maintaining a strong connection between students and staff.
• Managed and maintained student records, ensuring confidentiality and accuracy.

• MLS real estate data base office administrator
• Organizes all communication from outside sources, ie: Other agents, phone leads, other websites, update calls, mail outs, etc
• Organize and arrange weekly office staff meetings, plan and set up outside speakers/presenters
• Coordinated and managed daily administrative operations of the office, including website & RE data sites.
• Composed correspondence such as letters, emails, memos, reports and other documents
• Maintained customer confidence and protected operations by keeping information confidential
• Processed invoices on a timely basis according to established procedures
• Scheduled appointments for senior management team members.
• Left position to secure employment with a state entity

• Maintained accurate records of all evidence and property, ensuring compliance with departmental standards.
• Processed and organized evidence, including crime scene property and items for testing.
• Managed inventory levels and maintained security of all stored property

• Supervised 16 dispatchers and 2 junior supervisors, ensuring the efficient daily operations of the communications center.
• Developed and implemented policies and procedures, improving operational efficiency and response times by 18%.
• Led the planning of departmental events, including the Awards & Banquet Planning Committee and training sessions.
• Managed and updated social media accounts, including the Nacogdoches PD Facebook page, to engage with the community.
• Reporting directly to the Chief of Police
• Create dispatch budget and up keep for equipment, supplies and overtime
• Organized Communication Officer Training Manuals, trained new hires through480-hour training program
• Admin & Editor: Nacogdoches Police Department Facebook Page, Employee of the Month articles
• Developed and implemented policies and procedures to improve operational efficiency
• Tracked and reported on dispatcher performance metrics

• Trained new dispatchers on policies and procedures, ensuring compliance with all operational protocols.
• Conducted performance evaluations, offering feedback to improve individual dispatcher productivity and customer service.
• Created and maintained training manuals and organized weekly training sessions for staff development.

• Supervised the training of new hires in dispatching protocols and processes
• Generated weekly reports on dispatcher productivity and performance metrics for senior management review
• Developed and implemented effective communication training programs for new employees
• Developed and implemented comprehensive training programs for new staff members
• Conducted assessments to evaluate the effectiveness of current training methods
• Provided instructional guidance to trainers and trainees during sessions
• Monitored progress of trainees through observation or feedback from supervisors and mentors
• Participated in the selection process for trainers who will lead courses or workshops
• Mentored specific employees on areas in need of improvement
• Organized training for new employees
• Explained goals and expectations required of trainees
• Trained new dispatchers on policies and procedures, ensuring compliance with all operational protocols.
• Conducted performance evaluations, offering feedback to improve individual dispatcher productivity and customer service.
• Created and maintained training manuals and organized weekly training sessions for staff development.

• Work involves frequent public contact, which requires tact, firmness and decisiveness in obtaining necessary information from callers/citizens who are under extreme stress
• Receive routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, public utilities, or general information concerning addresses and nature of problems
• Operates equipment to maintain contact with mobile police personnel and other law enforcement units, fire, and city units
• Dispatches necessary units as necessary to fulfill requirements of situation
• Operates and maintains TCIC/NCIC terminals that are used to send and receive messages regarding criminal histories, vehicle identification, missing persons, license plate records, driving histories, and related records
• Maintains an in-house computer database, communications logs and reports that include the nature of calls, actions taken and the times involved
• Generates reports and records information from citations and arrests, recovered or stolen property, missing persons and residence checks
• Duties as an emergency communication officer are to provide timely and appropriate response to request for assistance in case of emergency throughout the community in which I work
• Responsible for communications between the public and emergency services, evaluating each situation and making the required responses when dealing with emergencies and panic stricken callers
• Use of radio, telephones, Teletype, and computer related equipment
• Answering emergency and non-emergency calls promptly with multiple lines, recording information rapidly and accurately for each caller, taking charge of conversations when necessary to obtain pertinent information
• Protecting officers, fire fighters and ems tech with important details and by paying close attention to minor and major details, speaking clearly thru radio transmits, and by responding to traffic precisely
• TLETS queries, entry and confirmations with stolen articles, vehicles or wanted persons
• TCIC/NCIC administrative messages, locates, modifications, cancel, etc
• Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment
• Provided pre-arrival instructions to callers in life threatening situations
• Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks
• Assigned appropriate resources for responding to incidents based on established guidelines and protocols
• Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls
• Coordinated activities between multiple agencies during emergency situations
• Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity
• Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services
• Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field
• Created reports documenting daily operations, including incident logs and follow up investigations
• Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims
• Responded promptly to requests for assistance from law enforcement personnel in the field
• Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams
• Completed12-15 week training program, and multiple state mandated training courses

• Lobby & Drive Thru, Process transactions such as checking & savings deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
• Explain, promote, or sell products and/or services such as traveler's checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
• Receive mortgage, loan and public utility bill payments, verifying payment dates and amounts due
• Resolve problems or discrepancies concerning customer's accounts
• Monitor bank vaults to ensure cash balances are correct
• Identify transaction mistakes when debits and credits do not balance
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
• Manage and balance cash drawer, totaling $20,000.00

• Processed a variety of banking transactions, including deposits, withdrawals, and bill payments.
• Provided cross-selling opportunities to customers, introducing them to additional services based on their needs.
• Assisted with vault audits and cash inventory management.