SARAH MATTHEWS
Live Oak,TX
Summary
Detail-oriented and dependable candidate known for successfully managing multiple priorities with a positive attitude. Exhibits a strong willingness to shoulder additional responsibilities to meet team goals. Possesses an excellent reputation for problem resolution and enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
Data Analyst Specialist
Texas Department Of Transportation
12.2023 - Current
- Identify, analyze and interpret trends or patterns in complex data sets.
- Participate in requirements meetings to understand business needs.
- Create various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborate with business-unit leaders to identify and prioritize problems.
- Develop customized reports, summarizing and presenting data in visually appealing format.
- Implement business intelligence solutions to increase operational efficiency.
Resource Support Specialist
Texas Department Of Transportation
01.2019 - 12.2023
- Utilized basic accounting and bookkeeping skills for budget support, purchasing, and accounts payable.
- Efficiently code, enter, and process data into ERP systems, ensuring compliance with procurement policies.
- Prepared written correspondence, reports, and maintained organized files related to accounting processes.
- Performed audits, reconciliations, and reporting for complex payroll budget accounts, offering valuable training.
- Facilitated seamless on-boarding, off-boarding, and technology equipment transfers for employees.
- Managed division SharePoint sites, ensuring optimal usage and performance.
- Coordinated user accounts for internet-based systems related to Texas federal highway projects.
- Maintained compliance with state and federal automated reporting systems.
Administrative Assistant
City of Buda
11.2017 - 01.2019
- Managed MyPermitNow software permitting system, streamlining residential and commercial permitting.
- Reviewed, processed, and ensured sufficiency of applications and permits, adhering to local code standards.
- Processed applications and payments, including plan reviews and inspections, improving internal processing efficiency.
- Performed general administrative tasks, enhancing overall office functionality.
Office Manager /Administrative Assistant
Austin-San Antonio Corridor Council
08.2006 - 06.2018
- Screened and hired new team members, enhancing department productivity.
- Transcribed and organized information for presentations, implementing visual aids like PowerPoint slides.
- Successfully transitioned recordkeeping from manual to computer-based, reducing data retrieval time.
- Negotiated contracts, coordinated projects, and ensured deadlines were met.
- Edited, proofread, and revised documents, ensuring accuracy and compliance.
- Controlled resources and assets, aligning with industry standards and government regulations.
- Managed office inventory, facilitated conference room scheduling, and processed financial transactions.
Technical Support Specialist
Austin-San Antonio Corridor Council
08.2006 - 06.2018
- Managed firewall, network, and server monitoring, proactively identifying and resolving issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers with issue identification and solutions, documenting interactions for future reference.
- Resolved diverse range of technical issues, translating complex concepts into clear terms for non-technical users.
- Responded to support requests, offering patient assistance with troubleshooting.
Education
Office Operations
Clark College
Lake Charles, LAInformation Technology
Sowela Technical Community College
Lake Charles, LASkills
- Data Analytics
- Query Tools
- Tableau
- Database Management
- Problem Resolution
- Data Visualization
- Business Needs Analysis
- Customer Service
Quote
In the business world, the rearview mirror is always clearer than the windshield.
Warren Buffett
Timeline
Data Analyst Specialist
Texas Department Of Transportation
12.2023 - Current
Resource Support Specialist
Texas Department Of Transportation
01.2019 - 12.2023
Administrative Assistant
City of Buda
11.2017 - 01.2019
Office Manager /Administrative Assistant
Austin-San Antonio Corridor Council
08.2006 - 06.2018
Technical Support Specialist
Austin-San Antonio Corridor Council
08.2006 - 06.2018
Office Operations
Clark College
Information Technology
Sowela Technical Community College
Additional Information
- Help Desk Representative, Lower Colorado River Authority, Austin, TX 2005 - 2006
- Executive Assistant, Austin-San Antonio Corridor Council, San Marcos, TX 2004 - 2005
- Administrative Specialist, City of Austin, Water & Wastewater Division, Austin, TX 2002 - 2004
- Systems Support Admin, City of Austin, Austin-Bergstrom International Airport, Austin, TX 1997 - 2001
STRENGTHS
Curiosity
10+ experience in various industries has shown me that learning is a lifelong process and curiosity is a key to success.
Persistence
Once I believe in an idea or project, I don't give up until all options are explored.
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