Work History
Professional Summary
Key Skills
Education
Prior Experience
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Sarah Matthews

Texas Department of Transportation
Killeen,TX

Work History

ENV Data Analytics Specialist
Texas Department of Transportation - Current

Provide advanced data analysis, reporting, and information management support to drive business decisions, operational efficiency, and organizational performance. Partner with stakeholders across the agency to improve workflows, reporting processes, data governance, and web content management.

  • Analyze, validate, and interpret complex business data to support strategic planning and operational decision-making.
  • Develop and maintain reports, tracking systems, and workflow documentation that improve visibility into program performance.
  • Administer SharePoint environments and support website content governance, digital asset management, and web analytics reporting.
  • Perform quality assurance reviews and accessibility compliance efforts utilizing Section 508 and WCAG standards.
  • Develop procedures, training materials, and guidance documents to support consistent business practices and knowledge transfer.
Resource Support Specialist

Delivered advanced administrative, financial, technical, and operational support for division programs and oversaw multiple business systems and enterprise support functions.

  • Managed procurement, purchasing, Payment Card (PCard) transactions, budget monitoring, travel coordination, invoice processing, and financial reporting activities.
  • Administered business-critical systems including TxECOS, SharePoint, Virtual Emergency Operations Center (Veoci), Continuity of Operations Plan (COOP), Americans with Disabilities Act (ADA), Asset Management, and Voice of the Customer (VOC) programs.
  • Supported environmental projects tracking, records management, inventory control, and employee onboarding/offboarding processes.
  • Served as liaison between business users and ITD teams to coordinate technical support, issue resolution, and system enhancements.
Administrative Assistant

Coordinated administrative and technical support for division operations, optimizing business systems, records management, and project coordination activities. Advanced to Resource Support Specialist, assuming greater operational and technical leadership responsibilities.

  • Served as TxECOS Console Administrator supporting environmental projects tracking and records maintenance.
  • Managed SharePoint intranet sites and maintained business records, inventory records, and operational documentation.
  • Coordinated employee onboarding and offboarding activities, travel arrangements, and emergency notification programs.
  • Provided Level 1 technical support and issue triage for computers, software, mobile devices, and office technology.
Office Technician

Supported division operations through administrative coordination, reporting, inventory management, SharePoint administration, and technical support functions. Advanced to administrative assistant role following strong performance and expanded responsibilities.

  • Coordinated inventory management, records reporting, and employee onboarding/offboarding processes.
  • Managed SharePoint sites, website content updates, and reporting activities for division programs.
  • Supported ADA, Open Records, TRACK, and Environmental Achievement Awards reporting initiatives.
  • Administered Veoci notification and continuity of operations programs.
Administrative Assistant
City of Buda

Established primary communication with customers, contractors, and city staff regarding permitting, inspections, and development services processes. Managed permit administration and workflow coordination while ensuring compliance with regulatory requirements.

  • Processed residential and commercial permit applications, ensuring documentation completeness and compliance with regulatory standards.
  • Coordinated permitting workflows using MyPermitNow, permitting and planning application, facilitating timely inspections, reviews, and approvals.
  • Scheduled Certificate of Occupancy inspections and maintained permit records and project documentation.
  • Provided guidance to customers regarding permitting requirements, procedures, and municipal regulations.
Office Manager
Austin-San Antonio Corridor Council

Supported executive leadership and organizational operations through office administration, records management, project coordination, contract administration, and business support activities.

  • Converted manual recordkeeping processes into computerized systems, significantly improving information retrieval and operational efficiency.
  • Coordinated contracts, vendor relationships, project activities, and administrative operations.
  • Managed office operations, ensuring efficient administrative support for board, staff, and committee activities.
  • Coordinated calendars, meeting logistics, and conference materials for regional planning and stakeholder events.
Technical Support Specialist
Austin-San Antonio Corridor Council

Provided technical support and systems administration for organizational infrastructure, business applications, and end users.

  • Monitored and supported network, server, firewall, and technology operations to ensure system reliability.
  • Resolved hardware, software, and application issues while maintaining support documentation.
  • Delivered end-user support and translated technical concepts into clear, user-friendly guidance.

Professional Summary

Business Analyst with 10+ years of experience in government operations, data analysis, process improvement, and stakeholder collaboration. Skilled in turning data into actionable insights, streamlining business processes, and developing reporting and tracking solutions. Experienced in SharePoint administration, information governance, and supporting data-driven decision-making to improve operational performance..

Key Skills

Technical 

Microsoft 365: Excel, SharePoint, Teams, Word, PowerPoint, Outlook

Business Systems: Adobe Experience Manager (AEM), Adobe Acrobat Pro, TxECOS, Veoci

Compliance & Governance: Section 508 Accessibility, WCAG Standards, Information Governance

Core Competencies 

Process Improvement • Stakeholder Engagement • Data Analytics • Requirements Gathering • Reporting • SharePoint Administration • Process Documentation • Information Governance • Project Coordination • Continuous Improvement

Education

Associate of Arts

Clark College

Associate of Arts

Sowela Technical Community College

Prior Experience

Help Desk Representative, Lower Colorado River Authority (2005–2006)

Executive Assistant, Austin-San Antonio Corridor Council (2004–2005)

Administrative Specialist, City of Austin Water & Wastewater Division (2002–2004)

Systems Support Administrator, Austin-Bergstrom International Airport (1997–2001)

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Sarah Matthews