Sarah Mattingly
Evansville,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Lincare
11.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with services to help with retention
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
TV Parts Today
11.2017 - 11.2020
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Henderson County High School
Henderson, KY05.2006
Skills
- Customer Retention
- Account Management
- Customer Relations
- Customer Service
- Good Communication Skills
- Product Knowledge
- Account Updating
- Data Collection
- Microsoft Outlook
Timeline
Customer Service Specialist
Lincare
11.2020 - Current
Customer Service Representative
TV Parts Today
11.2017 - 11.2020
High School Diploma -
Henderson County High School
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