Sarah Maxwell
Hendersonville,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Continuum Planning Partners
10.2020 - 01.2024
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Monitored and coordinated workflows to optimize resources.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Client Administrator
Diversified Trust Company
09.2015 - 10.2020
- Researched issues reported by agency staff members to achieve resolutions or facilitate escalations to appropriate departments.
- Oversaw rollout of services for newly acquired clients to align both parties' interests.
- Maintained high level of client satisfaction through outstanding customer service and support.
- Completed basic technical support functions and product training for customers.
- Developed models and best practice guides for client support.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Prepared contracts and related documentation according to strict standards.
Personal Banker
The Bank Of Nashville
05.2013 - 09.2015
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Implemented an audit structure across 10 branches to ensure accurate recordkeeping and auditing
Education
High School Diploma -
Notre Dame Regional High School
Cape Girardeau, MO05.2004
Skills
- Process Improvements
- Leadership Training
- Process Improvement
- Operations Oversight
- Business Management
- Financial Reporting
- Project Management
- Team Leadership
- Data Analysis
- Time Management
Certification
- Chief Operating Officer Program, MIT - December 2023
Timeline
Director of Operations
Continuum Planning Partners
10.2020 - 01.2024
Client Administrator
Diversified Trust Company
09.2015 - 10.2020
Personal Banker
The Bank Of Nashville
05.2013 - 09.2015
High School Diploma -
Notre Dame Regional High School
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