Sarah Maya
North Grosvenordale
Summary
Dynamic customer service professional with a proven track record at Dunkin Donuts, excelling in cash handling and fostering customer loyalty. Recognized for enhancing customer satisfaction through effective communication and problem resolution. Reliable and composed, I consistently deliver exceptional service while training new team members to uphold high standards.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Dunkin Donuts
06.2025 - Current
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Ensured compliance with cash handling procedures, minimizing discrepancies and maintaining financial accuracy.
- Trained new cashiers on point of sale operation, fostering a knowledgeable and efficient team.
Customer Service Cashier
Berkshire Farm Market
05.2017 - 11.2018
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Provided product knowledge assistance to customers, enhancing their shopping experience and satisfaction.
- Supported sales promotions by effectively communicating offers to customers, driving increased sales.
- Managed inventory management assistance, helping maintain stock levels and product availability.
- Handled customer inquiries promptly, offering solutions and information to enhance service quality.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Server
R’F’O Sullivan
08.2012 - 2014
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Processed customer orders accurately, ensuring timely delivery of food and beverages.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new staff members on service protocols and menu knowledge.
- Handled cash and card transactions efficiently while ensuring accuracy in billing.
- Engaged with guests to foster a welcoming atmosphere and encourage repeat visits.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Chelsea High
Chelsea, MASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Guest services
- Customer focus
- Payment processing
- Refund handling
Languages
Spanish
Full Professional
Timeline
Customer Service Cashier
Dunkin Donuts
06.2025 - Current
Customer Service Cashier
Berkshire Farm Market
05.2017 - 11.2018
Server
R’F’O Sullivan
08.2012 - 2014
High School Diploma -
Chelsea High